Senior Mis Consultant

**Senior MIS Consultant**

**Princes Risborough/Hybrid**

**£28,000 - £35,000 FTE**

**Full Time, Full Year (would consider Term Time Only)**

**Are you familiar with SIMS, Arbor, ScholarPack, Integris or Bromcom?**

**Do you work in a school administration role or similar and looking for a new challenge?**

**About**

turn IT on provides hands-on ICT and computing support to over 1000 primary & secondary schools. The MIS team put schools and their needs first, taking care of all their administrative training and support, ensuring that they are fully capable of meeting their statutory deadlines and providing an efficient service to their schools. As an inclusive employer, we are proud of the diversity and flexibility that we have and the breadth of skills and experience of our staff. turn IT on is a friendly and supportive place to work where people feel trusted and respected.

**Job Overview**

As a Senior MIS Consultant, it is your job to provide 2nd and 3rd line telephone and remote MIS support, facilitate communication between your schools and turn IT on, keep up to date with what services turn IT on can offer and manage your customer accounts.

turn IT on are expanding our support of MIS in schools. You are a motivated and self-directed individual, with excellent inter-personal skills and breadth of knowledge in MIS packages; mainly SIMS and Arbor. You are comfortable working either in a team or independently, you are very organised and a self-learner. You will take responsibility for areas of MIS support and report to the MIS Manager.

You must be dedicated to deliver the turn IT on support service in a manner that embraces our company values:

- Our schools come first
- We deliver what we promise and always try to say, “Yes”
- We go the extra mile to ensure that a job is finished well
- We don’t accept mediocrity, but we do accept that we are not perfect, and we try to improve ourselves
- We encourage individual independence/responsibility plus mutual support

**Responsibilities**:

- Provide MIS support for secondary and primary schools
- Provide a one-stop shop for telephone support and assistance on schools’ MIS software to staff within schools, adhering to priorities for both secondary and primary schools
- Log all queries and requests into the Staff Portal helpdesk system to ensure appropriate tracking and reporting
- Understand and adhere to MIS KPIs
- Keep schools regularly informed of progress if a case has been logged or data sent to software supplier
- Test and implement new MIS products and upgrades
- Support the configuration and update of MIS systems in schools, working with colleagues across the company as required
- Keep abreast of new developments in software and keeping schools informed
- Impart your specialist secondary knowledge to the MIS Support team through formal and informal training
- Play a full role in the co-ordination, implementation, production and delivery of MIS training programmes, using a variety of techniques, including formal training delivery, seminars, on-site training and workspace sessions
- Advise customers on the appropriate training and the relevant medium of delivery
- Advise and guide schools on school improvements/processes whilst promoting effective use of the school's MIS systems.
- Enable schools to complete their DfE statutory requirements by holding seminars and workspace sessions
- Develop and maintain high quality support documentation
- You will report to the MIS Support Team Lead.

**Skills/Abilities**

**Essential**
- A professional, cheerful and clear telephone manner with a focus on excellent customer service skills
- Excellent knowledge of all areas of SIMS, including Attendance/Lesson Monitor, Reporting, Assessments, Statutory Returns, End of Year and SEN
- Be familiar with the statutory data returns required for local and national government bodies.
- Accomplished user of Microsoft Office and associated software packages
- Excellent problem-solving skills, being able to think outside the box to find resolutions.
- Able to interpret complex documentation and communicate findings verbally and in written documents.
- Able to delivery training to a high standard to both groups and one to one
- Good planning and organisational skills with the ability to work under pressure, multi-task and still meet deadlines.
- Comfortable working either in a team or independently
- A self-learner with excellent organisation skills
- Have an eye for detail.

**Desirable**
- Experience of working on a busy and demanding helpdesk
- Excellent knowledge of Arbor, Integris, Scholar Pack or Bromcom
- Knowledge of SIMS Exams Analysis tool, SIMS Learning Gateway, SIMS Assessment and Individual reports, SIMS Secondary School Workforce Census, SIMS Cover Manager, SIMS Secondary Census (including Learning Aims), SIMS Timetabling, Behaviour Management and Lesson Monitor

In return, we are offering a salary of between £28,000 - £35,000 FTE depending on experienc