![TurnITon](https://media.trabajo.org/img/noimg.jpg)
2nd Line Support Consultant
2 months ago
Job Advert
**2**nd **Line Support Consultant**
**£25,000 - £29,000**
**Princes Risborough**
turn IT on are looking for an enthusiastic, self-motivated and talented 2nd line Support Consultant to join our Service Desk team based at our Princes Risborough office.
As a 2nd Line Support Consultant, you will provide technical support to our school users remotely. Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of tickets. You will be able to engage with the appropriate team members across turn IT on to work to resolve incidents.
**Responsibilities**
- Provide second line support for schools, deliver outstanding levels of customer service and support.
- Liaise across 2nd/3rd line teams.
- Support and mentor 1st line team by providing guidance and instruction on resolving technical queries.
- Proactive response to ICT emergencies.
**Skills/Abilities**
- Excellent communication skills both written and oral, ability to communicate with both technical and non-technical end users.
- Proactive and motivated approach to customer service.
- Logical and structured problem-solving skills.
- Strong technical troubleshooting skills, able to work collaboratively with third parties to resolve software/hardware issues.
- Flexible and adaptable
- Friendly and approachable
- Excellent team player
- Able to work independently and good at planning and organizing own time effectively.
- Resolve ICT issues such as:
- Server failures and system rebuilds
- System backup and configuration including cloud and onsite
- Management of Windows domain networks, DHCP, DNS, ADFS
- Hyper-V configurations and troubleshooting
- General issues with client devices - laptops, pc’s etc.
- Setup, configuration, and maintenance of cloud-based systems including Office 365 and Google Workspace
In return, we are offering a salary between £25,000 - £29,000 negotiable for the right person, benefits include pension scheme, Benefits & Wellbeing Hub including an electric/hybrid car leasing scheme, cycle scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discount vouchers.
The Transforming Learning Group turn IT on, School ICT Services and SalamanderSoft, provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. Between the three brands we provide services to over 5,000 schools across England and employ nearly 350 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.
turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have.
**_ turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment._**
**_ ‘Happy to talk flexible working’_**
**_ ‘Your data matters’_
-
First Line Support Consultant
3 months ago
Princes Risborough, United Kingdom TurnITon Full timeFirst Line Support Princes Risborough £22,000 - £25,000 We’d love to hear from you if you are passionate about delivering excellent customer support? We are looking for a talented and enthusiastic First Line support consultant to join our growing Service Desk based at our office in Princes Risborough. turn IT on provides a comprehensive range of...
-
Customer Success Consultant
2 months ago
Princes Risborough, United Kingdom ClubWise Software Ltd Full time**Company Overview** ClubWise is a market leader in Club Management Software, delivering an integrated solution for Customer Relationship Management, Payment Services (including Direct Debit collection), Marketing / Campaign Management, Referral Management and Retention Services in a single, cloud-based solution used by over 1000 gyms and health clubs in...
-
Customer Success Consultant
2 months ago
Princes Risborough, United Kingdom ClubWise Software Ltd Full timeClubWise is a market leader in Club Management Software, delivering an integrated solution for Customer Relationship Management, Payment Services (including Direct Debit collection), Marketing / Campaign Management, Referral Management and Retention Services in a single, cloud-based solution used by over 1000 gyms and health clubs in the UK, Ireland,...
-
Clubwise - Customer Success Consultant (Hybrid
2 months ago
Princes Risborough, United Kingdom EverCommerce Full timeClubWise is a market leader in Club Management Software, delivering an integrated solution for Customer Relationship Management, Payment Services (including Direct Debit collection), Marketing / Campaign Management, Referral Management and Retention Services in a single, cloud-based solution used by over 1000 gyms and health clubs in the UK, Ireland,...
-
Clubwise - Customer Success Consultant (Hybrid
3 months ago
Princes Risborough, United Kingdom EverCommerce Full timeClubWise is a market leader in Club Management Software, delivering an integrated solution for Customer Relationship Management, Payment Services (including Direct Debit collection), Marketing / Campaign Management, Referral Management and Retention Services in a single, cloud-based solution used by over 1000 gyms and health clubs in the UK, Ireland,...
-
Clubwise - Customer Success Consultant (Hybrid
3 months ago
Princes Risborough, United Kingdom EverCommerce Full timeClubWise is a market leader offering Club Management Software for the fitness industry. We deliver an integrated solution for Customer Relationship Management, Payment Services (including Direct Debit collection), Marketing / Campaign Management, Referral Management and Retention Services in a single, cloud-based solution used by over 1000 gyms and health...
-
Customer Success Consultant
2 months ago
Princes Risborough, United Kingdom ClubWise Software Ltd Full timeClubWise is a market leader offering Club Management Software for the fitness industry. We deliver an integrated solution for Customer Relationship Management, Payment Services (including Direct Debit collection), Marketing / Campaign Management, Referral Management and Retention Services in a single, cloud-based solution used by over 1000 gyms and health...
-
Clubwise - Fixed-term Customer Success Consultant
2 months ago
Princes Risborough, United Kingdom EverCommerce Full timeClubWise is a market leader offering Club Management Software for the fitness industry. We deliver an integrated solution for Customer Relationship Management, Payment Services (including Direct Debit collection), Marketing / Campaign Management, Referral Management and Retention Services in a single, cloud-based solution used by over 1000 gyms and health...
-
Assistant Support Worker
2 months ago
Princes Risborough, United Kingdom Hightown Housing Association Full time**Location - Rosemont, Princes Risborough** **About Us** Hightown is a charitable housing association operating principally in Hertfordshire, Berkshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes...
-
Trainee IT Infrastructure
2 months ago
Princes Risborough, United Kingdom SkyeBiz Full timeOur client is looking for an IT Infrastructure and Support Assistant to join the business to support the growth and development of the IT service and provisions required. **What you will do**: This is a fantastic opportunity to be part of the development and growth of providing an excellent IT service provision to a growing and evolving organization. **Job...
-
Assistant Support Worker
2 months ago
Princes Risborough, United Kingdom Hightown Housing Association Full time**Location - Culverton Court, Princes Risborough** **About Us** Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Berkshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently...
-
Support Worker
2 months ago
Princes Risborough, United Kingdom Hightown Housing Association Full time**About Us** Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Berkshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and...
-
Support Worker
2 months ago
Princes Risborough, United Kingdom Hightown Housing Association Full time**THIS ROLE IS FOR INTERNAL CANDIDATES ONLY** **About Us** Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Berkshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage...
-
Assistant Support Worker
2 months ago
Princes Risborough, United Kingdom Hightown Housing Association Full time**About Us** Hightown is a charitable housing association (operating in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire) aiming to help people who need support and care or who cannot afford to buy or rent a home at market values. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide...
-
Assistant Support Worker
2 months ago
Princes Risborough, United Kingdom Hightown Housing Association Full time**About Us** Hightown is a charitable housing association (operating in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire) aiming to help people who need support and care or who cannot afford to buy or rent a home at market values. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide...
-
Assistant Support Worker
1 month ago
Princes Risborough, United Kingdom Hightown Housing Association Full timeAbout UsHightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.We currently manage over 9,000 homes and employ over 1,000 full and part time...
-
Golf Greenkeeping Apprentice
2 months ago
Princes Risborough, United Kingdom KEITS Training Services Ltd Full timeWe are recruiting for a Golf Greenkeeping Apprentice who is enthusiastic and keen for the outdoor life to join our current team in this beautiful location. Duties will include: - A golf greenkeeper is responsible for the maintenance, care and overall appearance of a golf course in line with employer’s requirements - It is their job to maintain a good...
-
IT Project Manager School IT
3 weeks ago
Princes Risborough, United Kingdom Hireful Full timeAre you a Senior IT Technician or 3rd Line Support individual currently working with or within schools? Are you keen to branch out into IT Project management where you will have the exciting responsibility of managing IT Installations into schools across the entire project lifecycle. As the Project manager, you will be the middleman between the schools and...
-
Customer Credit Administrator
3 months ago
Princes Risborough, United Kingdom Hypnos Beds Full time**Job Purpose**: To ensure that that customer claims are managed in a prompt and consistent manner. **Responsibilities**: - Processing of customer credits and customer debit notes claims - Customer setup and maintainingcustomer master data - Support the implementation and maintenance of sales price lists on the IFS system. - Working directly with the head...
-
Sales Administrator
2 months ago
Princes Risborough, United Kingdom Chiltern Recruitment Full timeOur client a well-established company based in Saunderton is looking to recruit a Sales Administrator. Working within a small team you will provide administrative and telephone support for the UK Sales Operation. This is a hands-on role which encompasses all aspects of the office support function. They are looking for a friendly outgoing team player with a...