Ict Training and Ra Admin Officer

2 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

NHS AfC: Band 3

**Main area**
- Digital Services Training

**Grade**
- NHS AfC: Band 3

**Contract**
- Fixed term: 12 months

**Hours**
- Full time - 37.5 hours per week

**Job ref**
- 164-5517249

**Site**
- Nottingham University Hospitals

**Town**
- Nottingham

**Salary**
- £22,816 - £24,336 per annum

**Salary period**
- Yearly

**Closing**
- 17/08/2023 23:59

Job overview

Digital Services are looking for enthusiastic individuals, ideally with medical / ICT experience, to work as ‘Digital Services Training and RA Admin Officers’.

You will work within our busy team who schedule training in the use of Patient IT systems and allocate access to our core clinical IT systems.

Typically you will be using the following systems day to day and ensuring staff have the relevant system access to them:
'Medway PAS’ Patient Administration System
‘Nervecentre'
‘HISS’ internal NUH system used to allocate Medical office and NotIS access
‘RA Smartcard’ issuing and access systems
'Ivanti'- a call management system used at NUH

Main duties of the job

NUH has over 18,000 staff and believes in helping those staff constantly improve their skills and knowledge. This job will have you assisting, at first, the Digital Services (DS) Access team as they book in training dates for NUH staff, and ensuring that all staff have the correct levels of computer access to assist them in their jobs. Once trained, you will work alongside your colleagues in DS using your problem solving skills to solve ICT issues raised by the wider NUH staff.

Though some existing experience in medical IT systems would be helpful, the ability to quickly understand and use new ICT systems is vital as you will be working across many systems IT systems used at NUH. After your period of training (inhouse), you will be working in this close team, problem solving ‘2nd line ICT support’ queries. In this fast paced environment you will constantly be building your ICT and interpersonal skills and expected to learn from and contribute to the work of the team as a whole.

At present a significant proportion of the DS team are working from home using loaned NUH equipment. This is in response to the Pandemic, but you will still be expected, to be on site at City and QMC hospitals and travel between them (A free medilink bus service is available for staff) during the day. NUH are currently monitoring the blended working approach of its staff, and circumstances may change in the future requiring you to work more at the hospital sites.

Working for our organisation

You can also watch a quick video here about what it's like working in the Digital Services Training Team at NUH.

Detailed job description and main responsibilities

In addition to the below summary you need to familiarise yourself with full Job Description and person specification documents attached to this advert.

This can be a challenging role as it requires a customer focused approach, while maintaining excellent working relationships within a fast paced environment. The ability to work within a team, and individually as required, are essential to this job.

You will deal with support issues related to the ICT systems at NUH, working out what users need and setting their access to the various systems so staff can work effectively.

Set up training dates for staff ICT training sessions.

Give staff the appropriate access levels for our ICT clinical systems.

Issue smartcards to NUH staff.

Solve 2nd line ICT support queries from NUH staff.

Liaise with other Digital services staff to resolve problems.

See attached job description and person specification for full details.

Person specification

Training & Qualifications

Essential criteria
- Educated to GSCE (A-E) or equivalent in English and maths.
- Knowledge of the Microsoft Office including Outlook, excel and word.

Desirable criteria
- Achieved an IT computer qualification (ECDL or equivalent).
- Awareness of ITIL Service Management methodology.

Experience

Essential criteria
- Provided administrative support to managerial and team level.
- Experience of a customer support environment.

Desirable criteria
- Experience within a training, registration authority or change management environment.
- NHS background with an understanding of IT systems and services within a large Trust.
- Knowledge of HR policies or procedures

Communication and relationship skills

Essential criteria
- Good communication skills both written and oral.
- Customer focused and able to create, build and maintain relationships.
- Demonstrates ability to cope with unpredictable behaviour.
- Observing strict confidence when processing HR personnel documentation and policies

Desirable criteria
- Demonstrates knowledge of ICT related policies e.g. Data Protection

Analytical and Judgement skills

Essential criteria
- Able to identify customer needs and give appropriate advice.
- Able to identify the urgency of a situation and escalate as appropriate.

Desira

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