Ict Helpdesk Assistant
3 weeks ago
SF Recruitment is currently recruiting for a Part Time Help Desk Assistant based in Nottingham City Centre you will work within a small, highly motivated and ambitious team.
This is a very exciting time to join one of our clients they are the UK's number one within the industry.
It is essential you have previous experience within a Help Desk/first line support role.
Communication and Customer Service (C&C)
- To run the internal "help desk" for staff on matters relating to ICT.
- To ensure any issues relating to the operation of Charity Log are resolved, liaising with contacts at Charity Log if appropriate.
- To train new starters and to act as internal "help desk" for staff & volunteers using the Charity Log system.
- To provide training on the use of ICT equipment including telephones as required.
- To train new starters and to act as internal "help desk" for staff & volunteers using Office 365.
- To answer the IT department phone in a polite manner, if possible finding a solution or directing to the Senior Operational Manager (ICT) or ICT Coordinator.
- Keeping track of progress of tasks on the "helpdesk" and following up with staff if necessary.
Working Hours: Part Time - 25 hours over 5 days per week.
**Salary**: £13,527 per annum
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