Customer Service Advisor

7 months ago

Wrexham, United Kingdom Net World Sports Full time

Our Customer Service team continually strive to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do.

As each one of our clients and queries are unique, we work hard to find solutions which will exceed all expectations and enhance our customer experience. Ultimately, we never want a customer to forget the fantastic experience they’ve had with us.

If you are hardworking, confident, thrive of challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you

**WHAT YOU’LL DO**
- Seek to resolve all issues efficiently on a first-time basis, being and active listener who can gather important information quickly in difficult circumstances
- Provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family
- Build relationships with customers and going the extra mile - review orders, take payments, arrange shipping and offering advice on different products
- Work alongside your supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services
- Carry out administrative duties, including courier shipment preparation and processing.

**WHAT YOU'LL BRING**
- We are all about attitude at Net World Sports You’ll need to be professional charismatic, enthusiastic, positive and have the energy to want to build fantastic customer experiences and relationships
- Ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers
- Good communication skills - written and verbal, and a high attention to detail
- Adaptable - ability to thrive in a fast-paced, changeable environment
- Proficient in MS Word, MS Excel and Outlook

**WHAT YOU’LL GET**
- Health & Wellbeing Support - Workouts, Run Club & Mental Health Sessions
- Flexible Working
- Social Events - Summer & Christmas Parties, Sports Tournaments & Lots More
- Table Tennis, Pool Tables & Sports Equipment in the Office
- Additional Holidays with Length of Service
- Help to Buy Scheme, Cycle to Work Scheme & Discounted Travel
- Charity Events - Bake Sales, Coffee Mornings, Raffles & Sponsored Events
- Product Discounts
- Subsidised On-Site Bistro

**Shifts**: Monday - Friday (Start times from 8am - 11.30am) - 8.5 hour shifts. Occasional weekend and Bank Holiday

**Job Types**: Full-time, Permanent

Pay: From £22,500.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Ability to commute/relocate:

- Wrexham, LL13 9UT: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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