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![disguise](https://media.trabajo.org/img/noimg.jpg)
Receptionist/office Operations
3 months ago
disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.
**Receptionist/Office Operations Assistant (6 month fixed term contract)**
**About the role**:
Disguise are looking for an enthusiastic and capable receptionist/office operations assistant who will report to the Purchasing Manager and provide support across disguise HQ, work closely with the CEO’s Executive Assistant and be the face of disguise. You will be the front of house and will be responsible for reception and customer experience area are of the highest standard. Hours are normally 08.30/09:00 - 17.30/18.00 with an hour’s lunch break.
***What you will do**:
- To be the welcoming face of disguise at HQ.
- To greet visitors warmly and efficiently, and inform colleagues that their visitors have arrived. Names of all visitors and contractors should be taken upon arrival.
- Open HQ in the morning, open all shutters, check cleanliness of HQ and make a record of any poor levels of cleanliness.
- To answer all calls, in a polite and confident manner and direct callers to the correct recipient or take a message and contact recipient on slack.
- To ensure the reception and customer experience area is maintained to an impeccable standard.
- To support with the booking of the apartment and of meeting rooms.
- Maintain and order supplies of refreshments (fruit, tea/coffee etc) and water coolers. Ensure all kitchens and toilets are well stocked daily, as well as ordering stationery.
- Sign for all courier deliveries, ensure all deliveries are placed in the goods in area, photo is sent notifying the recipient and good in and out channel via slack and collected from exception within 24 hours.
- Respond to facilities queries and DSE requests from disguisers.
- Manage the security fob system and to stay aware of who is coming in and out of the building working in conjunction with the People Team.
- Work Closely with the facilities manager on maintaining the building and coordinating contractors.
- Follow health and safety and fire and intruder alarm procedures.
- Process, deliver and send mail daily.
- To maintain cleanliness of the apartment. I.e. Liaise with cleaners, clean sheets when needed, inspect regularly.
- Help run office events, e.g. Office drinks, charity fundraisers.
- Any other office or admin duties as required.
**About you**:
- Previous customer service experience working both face to face and over the phone with customers
- Able to demonstrate the highest level of customer service
- Proven ability to prioritise workload
- Excellent verbal communication skills essential
- A demonstrable working knowledge of Health and Safety in the workplace
- Ability to work to high standard when under pressure
- Strong IT skills and well versed in Microsoft, G-Suite and Slack
- Appropriately professional appearance and manner
- Ability to form relationships at all levels of the organisation
- Flexible and adaptable
- Commitment to disguise values
- A common sense approach to everything with the ability to take the initiative and to demonstrate a “can solve” approach
**About disguise**
Building on our two-decade legacy in the live event space, where our workflow has powered global concert tours for artists like U2 and Beyoncé, festivals like Coachella and Glastonbury and theatre productions like Frozen and Harry Potter, we are also now leading the way in Extended Reality (xR) for remote Virtual Production.
Our award-winning xR workflow has enabled over 300 productions in the past 12 months, for music artists such as Katy Perry and Billie Eilish, broadcast TV channels like ITV and Eurosport, enterprise businesses like SAP and Siemens, educational institutions like the University of Michigan and notable VFX studios like Framestore and DNEG.
We partner closely with Epic Games, NVIDIA, Netflix and many more to further develop and democratize our virtual production solution and enable teams anywhere to create their best story with the most innovative tools.
With offices in London, LA, Auckland, Hong Kong, Shanghai, Seoul and Tokyo, we are a fast-growing company that hires bright, creative, talented individuals across the world to push the boundaries of visual experiences and build lasting relationships with our community.
We were delighted to be recognized as one of the Financial Times’ top 1000 fastest growing businesses for 2021. Watch** **our showreel** to see just some of the incredible work of how disguise products are used
**Our values**
- _Honest. Transparency and integrity are core to how we approach each other and our work at disguise. Our culture relies on clear, courageous conversations and proactively sharing feedback with the intent to help each other and the business to grow._
- _Evolutionary. We are always