Volunteer Services Administrative Officer

6 months ago

Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

The Volunteer Services across the University Hospitals of Northamptonshire is a challenging and changing environment, as an Administrative Officer you will have excellent communication and good interpersonal skills, the ability to multi-task and work both on your own initiative and within a team.

Word processing skills and experience of producing spreadsheets and graphs, as well as PowerPoint presentations are essential.

This post has a key focus on data collection, administration management and dealing with day to day enquiries from all stakeholders.. It requires high levels of organisational skills.

They will also provide effective input into the work of the Trust, to support the achievement of our vision and values.

Whilst the post is predominantly based on one site, this is a group position and there will be the requirement to work cross site when needed.

Act as the point of contact for dealing with routine enquiries made to Volunteer Services department using judgement and decision making to ensure outcome of communication is satisfactory. This will include liaising with other team members and or Volunteers as appropriate.

Ensure office standards are adhered to; ensuring a high level of professional, empathy and exceptional customer service at all times.

To liaise directly with clinical, non clinical areas and external organisations to ensure volunteering opportunities are effectively advertised and promoted.

Ensure communication to clinical/non clinical areas is effective and clearly identifies what tasks can be undertaken by a volunteer and what is inappropriate.

High level of IT literacy and attention to detail with the ability to analyse data to produce graphs and presentations.

Proficient in Microsoft Office software packages including Word, Excel and computer databases.

Understanding of Canva/ other creative systems to create marketing documents for internal and external stakeholders.

Overall oversight and management of the volunteer management software tool (Better Impact),

Ensuring data is accurately recorded and volunteers are compliant with use.

Daily use of Volunteer management and financial systems packages

Production and interpretation of monthly reports of the utilisation of volunteers and identify actions taken to improve performance.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Act as the point of contact for dealing with routine enquiries made to Volunteer Services department using judgement and decision making to ensure outcome of communication is satisfactory. This will include liaising with other team members and or Volunteers as appropriate.

Ensure office standards are adhered to; ensuring a high level of professional, empathy and exceptional customer service at all times.

To liaise directly with clinical, non clinical areas and external organisations to ensure volunteering opportunities are effectively advertised and promoted.

Ensure communication to clinical/non clinical areas is effective and clearly identifies what tasks can be undertaken by a volunteer and what is inappropriate.

High level of IT literacy and attention to detail with the ability to analyse data to produce graphs and presentations.

Proficient in Microsoft Office software packages including Word, Excel and computer databases.

Understanding of Canva/ other creative systems to create marketing documents for internal and external stakeholders.

Overall oversight and management of the volunteer management software tool (Better Impact),

Ensuring data is accurately recorded and volunteers are compliant with use.

Daily use of Volunteer management and financial systems packages

Production and interpretation of monthly reports of the utilisation of volunteers and identify actions taken to improve performance.

Extract data from the management software package to produce graphs and presentati

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