Account Manager

3 weeks ago


Great Blakenham, United Kingdom Major Recruitment Full time

This large commercial waste management and recycling company is looking for an Account Manager to join them for a permanent role near Ipswich.

**Responsibilities**
- Assessing and completing daily driver collection rounds using an Industry-based software system (full training will be provided)
- Providing a high level of customer service which will allow you to build relationships with our customers to retain business
- Handling inbound & outbound telephone calls (No Cold-Calling)
- Order processing and confirmation - Upselling and soft selling on inbound queries
- Updating customer detail on CRM (Customer Relationship Management) system
- Providing drivers with operational and admin support to help optimisation of their day-to-day work.
- Resolving service-related queries.

**Skills Required**:

- Experience of the Transport /Logistics and customer services industry.
- Exceptional communication skills with the ability to communicate verbally and written to both internal and external stake holders.
- Ability to plan, organise and prioritise workload effectively.
- Experience of working to strict deadlines in a time critical environment
- Good geographical knowledge of local area
- A willingness to adapt and develop skill sets and knowledge which is determined by the needs of the role/business.
- Good PC skills - Must have knowledge of Microsoft Office Suite
- Enjoy and thrive in working in an administration role and love the challenge of a fast-paced environment

**Salary**: £24,000.00-£28,000.00 per year

**Experience**:

- customer service: 2 years (preferred)



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