Customer Service Administrator
4 months ago
**CONTRIBUTION OF THE ROLE**
- Hybrid role with time split between our Prescription Customer Service team and our Distribution Customer Service Team
- Responsibility for the administration and internal sales function of distribution partners in a busy working environment
- Development and retention of business for our Prescription Safety eyewear category
**RESPONSIBILITIES**
- Sales order processing on to SAP ByD system
- Dealing with customer queries/enquiries/requests
- Maintaining and updating customer databases
- Sending and maintaining sample requests for sales team and customers
- Liaising with procurement department regarding stock and deliveries
- Invoicing and credits when necessary
- Back order management
- Management of returns
- Process management
- Analysis and progression of lapsed prescription accounts
- Conversion of manual to online ordering on our portal for prescription accounts
- Administration of prescription accounts where required
**JOB SPECIFICATIONS**
- Essential
- Ability to prioritise a busy workload
- Good telephone manner and confident in speaking with customers and opticians
- Excellent organisational skills
- Attention to detail
- A willingness and ability to suggest, accept and embrace change
- Excellent verbal and written English
- Numerate
- MS Office skills:
- Word: basic
- Outlook: basic
- Excel: basic
- Desirable
- Knowledge of SAP ByD system beneficial, but not essential as full training will be given
- Experience of implementing/ using EDI solutions for order processing would be beneficial, but is not essential
- Experience of using a CRM system.
- Experience in the PPE field
- Experience in the optical sector, either sales or manufacturing would be beneficial, but not essential
Personal, social and methodical demands:
- Good sense of humor
- Able to work under pressure
- Enthusiastic
- Able to work well in teams
- Proactive
- Flexible
- Adaptable
- Reliable
- Positive demeanor and outlook
- Strong service mentality
Excellent communicator
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Application question(s):
- Please advise of your salary expectations
**Education**:
- GCSE or equivalent (preferred)
Ability to Commute:
- Farnham (required)
Work Location: Hybrid remote in Farnham
-
Customer Services Administrator
6 months ago
Farnham, United Kingdom IN-SYNC Group Full time**Description** Do you have outstanding organisational skills and a passion for providing a great customer experience? As a key member of the Tax Department at IN-SYNC, you'd be a central point of contact for all our customers, providing outstanding support to the Tax Specialists in ensuring all client tax returns are completed and submitted to HMRC...
-
Administrator / Customer Service Helpdesk & Service
3 months ago
Farnham Royal, United Kingdom AWD Recruitment Limited Full timeAdministrator / Customer Service Helpdesk & Service Team Coordinator who has excellent organisational, time-management and administrative skills with a polite, professional and helpful telephone manner is required for a well-established company based in Farnham Royal, Buckinghamshire. ADDITIONAL TRAINING WILL BE PROVIDED **SALARY**: £21,000 - £26,000 per...
-
Customer Service Representative
3 weeks ago
Farnham, Surrey, United Kingdom Sammons Recruitment Ltd Full timeJob DescriptionWe are seeking a highly organized and detail-oriented Sales Support Administrator to join our team at Sammons Recruitment Ltd. As a Sales Support Administrator, you will play a crucial role in providing efficient sales and administrative support to our sales team.Key Responsibilities:Provide administrative support to members of the sales team,...
-
Customer Service Representative
3 weeks ago
Farnham, Surrey, United Kingdom Sammons Recruitment Ltd Full timeJob DescriptionWe are seeking a highly organized and detail-oriented Sales Support Administrator to join our team at Sammons Recruitment Ltd. As a Sales Support Administrator, you will play a crucial role in providing efficient sales and administrative support to our sales team.Key ResponsibilitiesProvide exceptional support to members of the sales team,...
-
Customer Service Representative
4 hours ago
Farnham, Surrey, United Kingdom Sammons Recruitment Ltd Full timeCustomer Service and Sales RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Representative. As a key member of our sales team, you will be responsible for achieving daily sales targets and providing exceptional customer service to our clients.Key Responsibilities:Answer all incoming...
-
Customer Service Officer
4 months ago
Farnham, United Kingdom CCM UK Full time**About the College of Contract Management** The College of Contract Management in the United Kingdom is a leading college offering specialist live online courses in Engineering, Construction, IT, & Software, Health and Social Care, and business and leadership courses, designed for working professionals who are looking to increase their confidence, skill...
-
Customer Service Manager
3 weeks ago
Farnham, Surrey, United Kingdom Sammons Recruitment Ltd Full timeJob Description**Job Title:** Service Controller**Job Type:** Full-time, Permanent**Company:** Sammons Recruitment Ltd**Location:** FarnhamWe are seeking a highly organized and communicative Service Controller to join our team in Farnham. As a Service Controller, you will be responsible for coordinating with service engineers, managing customer...
-
Customer Service Representative
8 hours ago
Farnham, United Kingdom Sammons Recruitment Ltd Full timeJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our sales team, you will be responsible for achieving daily individual sales and targets, while maintaining and developing depot sales.Key ResponsibilitiesAnswer all incoming telephone calls and take ownership of...
-
Customer Service Representative
1 day ago
Farnham, United Kingdom Sammons Recruitment Ltd Full timeJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our sales team, you will be responsible for achieving daily individual sales and targets, while maintaining and developing depot sales.Key ResponsibilitiesAnswer all incoming telephone calls and take ownership of...
-
Customer Service Advisor
2 weeks ago
Farnham, United Kingdom Sammons Recruitment Ltd Full timeAre you looking for a role to be responsible to achieve daily individual sales and targets and pro-actively maintain and develop the depot sales? If so, then this role is for you! Key Responsibilities Answer all incoming both internal and external telephone calls and take ownership of those calls To promptly deal with customer orders received over the...
-
Customer Service Advisor
1 day ago
Farnham, United Kingdom CV-Library Full timeAre you looking for a role to be responsible to achieve daily individual sales and targets and pro-actively maintain and develop the depot sales? If so, then this role is for you! Key Responsibilities Answer all incoming both internal and external telephone calls and take ownership of those calls To promptly deal with customer orders received over...
-
Customer Services Outsourcing Assistant
6 months ago
Farnham, United Kingdom IN-SYNC Group Full time**Description** Do you have outstanding organisational skills and a passion for providing a great customer experience? We're currently on the lookout for a new member to join out the Tax and Outsourcing Department. As a key member of the Tax and Outsourcing Department at IN-SYNC, you'll work closely with other departments to ensure an efficient handover...
-
Customer Service Advisor
14 hours ago
Farnham, United Kingdom Sammons Recruitment Ltd Full timeAre you looking for a role to be responsible to achieve daily individual sales and targets and pro-actively maintain and develop the depot sales? If so, then this role is for you! Key ResponsibilitiesAnswer all incoming both internal and external telephone calls and take ownership of those callsTo promptly deal with customer orders received over the trade...
-
Administrator
4 months ago
Farnham, United Kingdom Personnel Selection Full timeThe purpose of the job as one of our Administrators, is to provide effective administrative support to the Area Team and to proactively ensure that appropriate procedures are followed, and standards are met at all times with duties including as listed below: Working within a Team of 15 as part of a large organisation your main duties as Administrator is as...
-
Operations Administrative Assistant
4 months ago
Farnham, United Kingdom Service Plus Full timeWe are looking for an Operations Assistance to perform a variety of administrative and clerical tasks. The principal duty is call handling and deployment of Engineers. An opportunity to join a long established and well respected Plumbing and Heating Company based in Farnham, Surrey. Our office is located in beautiful Surrey countryside, own transport is...
-
Operations Administrative Assistant
3 months ago
Farnham, United Kingdom Service Plus Full timeWe are looking for an Operations Assistance to perform a variety of administrative and clerical tasks. The principal duty is call handling and deployment of Engineers. An opportunity to join a long established and well respected Plumbing and Heating Company based in Farnham, Surrey. Our office is located in beautiful Surrey countryside, own transport is...
-
Customer Service and Sales Advisor
6 months ago
Farnham, United Kingdom TeamSport Full time**Customer Care and Sales Advisor** TeamSport Indoor Karting creates a safe, unique and exciting experience for everyone! Our busy Head Office sales team in Farnham, is looking for more talented individuals to join our Customer Service and Sales Advisor! **About the Opportunity** This role is one of the key roles of our organisation; you will form part of...
-
Customer Service and Sales Advisor
3 months ago
Farnham, United Kingdom TeamSport Full time**Customer Care and Sales Advisor** TeamSport Indoor Karting creates a safe, unique and exciting experience for everyone! Our busy Head Office sales team in Farnham, is looking for more talented individuals to join our Customer Service and Sales Advisor! **About the Opportunity** This role is one of the key roles of our organisation; you will form part of...
-
Bank Administrator
1 day ago
Farnham, Surrey, United Kingdom Spire Healthcare Full timeAdministrative Role at Spire HealthcareWe are seeking a skilled Bank Administrator to support the smooth operation of our hospital administration departments. As a key member of our team, you will provide exceptional customer service to patients and internal stakeholders.Key ResponsibilitiesProvide day-to-day administrative support to designated areas,...
-
Bank Administrator
1 day ago
Farnham, Surrey, United Kingdom Spire Healthcare Full timeAdministrative Role at Spire HealthcareWe are seeking a skilled Bank Administrator to support the smooth operation of our hospital administration departments. As a key member of our team, you will provide exceptional customer service to patients and internal stakeholders.Key ResponsibilitiesProvide day-to-day administrative support to designated areas,...