Customer Service Administrator

4 months ago


Farnham, United Kingdom uvex Safety (UK) Limited Full time

**CONTRIBUTION OF THE ROLE**
- Hybrid role with time split between our Prescription Customer Service team and our Distribution Customer Service Team
- Responsibility for the administration and internal sales function of distribution partners in a busy working environment
- Development and retention of business for our Prescription Safety eyewear category

**RESPONSIBILITIES**
- Sales order processing on to SAP ByD system
- Dealing with customer queries/enquiries/requests
- Maintaining and updating customer databases
- Sending and maintaining sample requests for sales team and customers
- Liaising with procurement department regarding stock and deliveries
- Invoicing and credits when necessary
- Back order management
- Management of returns
- Process management
- Analysis and progression of lapsed prescription accounts
- Conversion of manual to online ordering on our portal for prescription accounts
- Administration of prescription accounts where required

**JOB SPECIFICATIONS**
- Essential
- Ability to prioritise a busy workload
- Good telephone manner and confident in speaking with customers and opticians
- Excellent organisational skills
- Attention to detail
- A willingness and ability to suggest, accept and embrace change
- Excellent verbal and written English
- Numerate
- MS Office skills:

- Word: basic
- Outlook: basic
- Excel: basic
- Desirable
- Knowledge of SAP ByD system beneficial, but not essential as full training will be given
- Experience of implementing/ using EDI solutions for order processing would be beneficial, but is not essential
- Experience of using a CRM system.
- Experience in the PPE field
- Experience in the optical sector, either sales or manufacturing would be beneficial, but not essential

Personal, social and methodical demands:

- Good sense of humor
- Able to work under pressure
- Enthusiastic
- Able to work well in teams
- Proactive
- Flexible
- Adaptable
- Reliable
- Positive demeanor and outlook
- Strong service mentality

Excellent communicator

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Application question(s):

- Please advise of your salary expectations

**Education**:

- GCSE or equivalent (preferred)

Ability to Commute:

- Farnham (required)

Work Location: Hybrid remote in Farnham



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