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Customer Service Representative

2 months ago


Farnham, Surrey, United Kingdom Sammons Recruitment Ltd Full time
Job Description

We are seeking a highly organized and detail-oriented Sales Support Administrator to join our team at Sammons Recruitment Ltd. As a Sales Support Administrator, you will play a crucial role in providing efficient sales and administrative support to our sales team.

Key Responsibilities
  • Provide exceptional support to members of the sales team, ensuring seamless communication and collaboration.
  • Liaise with various departments, including depot workshops, parts departments, and third-party suppliers, to facilitate smooth operations.
  • Monitor machine costs and margins, ensuring accurate data and informed decision-making.
  • Receive and process new and used machine sales orders, maintaining accurate records and meeting deadlines.
  • Raise purchase orders and DTS requests, ensuring timely and efficient procurement.
  • Manage warranty contracts, ensuring compliance and customer satisfaction.
  • Coordinate internal stock audits, maintaining accurate inventory levels and ensuring compliance.
Personal Attributes
  • Strong numeracy skills to accurately process financial data and maintain records.
  • Excellent team player with strong communication and interpersonal skills.
  • Previous experience in a sales support role, with a proven track record of success.
  • Strong administrative and organizational skills, with the ability to prioritize tasks and manage multiple projects.
  • Excellent written communication skills, with the ability to draft clear and concise reports and correspondence.
  • Attention to detail is essential, with the ability to identify and resolve errors and discrepancies.
  • A 'problem-solving' mindset, with the ability to think critically and creatively.
  • Personable, presentable, and articulate, with excellent customer service skills.
  • Strong IT and Excel skills, with the ability to manipulate data and create reports.
  • Ideal candidate will have a minimum intermediate level of qualification in Excel.
Benefits
  • 22 days' holiday, plus an additional day after one year for your birthday.
  • Westfield Cash Back Health Plan, offering up to £800 back per year on dental, optical, therapies, and consultations.
  • Sick pay, with 3 months' coverage after two years' service and 6 months' coverage after five years' service.
  • Free legal advice to set up a will and renew or purchase a mortgage.
  • A Positive Feedback incentive, with £25 Amazon vouchers for 5 pieces of positive feedback, up to a maximum of 10 per year.