Customer Services Outsourcing Assistant

2 months ago

Farnham, United Kingdom IN-SYNC Group Full time

**Description**

Do you have outstanding organisational skills and a passion for providing a great customer experience? We're currently on the lookout for a new member to join out the Tax and Outsourcing Department.

As a key member of the Tax and Outsourcing Department at IN-SYNC, you'll work closely with other departments to ensure an efficient handover from the point of sale and be a central point of contact with our Outsourcing partners.

**What you'll do**

This role would suit someone who has well developed communication skills, excellent ability to organise and prioritise, in addition to strong IT skills. We’re looking for an individual who is self-motivated and eager to learn, with a determination to achieve targets and meet deadlines. Whilst experience within an administration/customer service role would be highly advantageous, full training will be provided and so this is not necessary.
- Manage client handover process.
- Provide Administrative support, including maintaining and producing client documentation.
- Conduct fact-finding calls with HMRC to gather outstanding information for clients, updating the database with all information collected.
- Ensure that all databases are kept up-to-date with progressing work and client details.
- Ensure that all departmental records (paper and electronic) are kept in accordance with good practice and Data Protection standards.
- Follow and where possible improve departmental processes and Company service standards.
- Build effective relationships with all Outsourcing Partners.

**What you'll need**
- Experience of working within a high pace, and high-pressure environment, whilst maintaining an extremely high level of customer service.
- A high level of time management.
- Resilient and pro-active with a flexible approach to work.
- IT literate with working knowledge of Microsoft Word, Excel and Outlook.
- Clear telephone manner and clear listening skills.

**Desirable**
- A background within the financial services industry.

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