Customer Service and Sales Advisor

6 months ago

Farnham, United Kingdom TeamSport Full time

**Who are TeamSport?**

It all started for TeamSport back in 1992 in Guildford, Surrey when we opened our first track. The desire then to create the best karting experience and provide new standards in the industry were the foundations for the business today. Today, we're the UK's No 1 indoor karting company and our plans are to continue growing, opening more venues across the UK and Europe, bringing the fun of indoor karting closer to more people.

We also care about the communities in which we operate, being a Carbon Neutral business and actively supporting various causes and charities. Join us and be part of one of the **Best Places to Work**

**Who we need in our crew**

This role is one of the key roles of our organisation; you will form part of the first experience our customers have when they interact with TeamSport (you can only make a first impression once, right?) Without this group of dedicated crew members, the sales and customer service team does not exist.

You must simply be the guru of customer service Helping customers with booking enquiries, voucher queries, booking amendments and generally giving awesome friendly service via our phone lines

Your job is to help make sure our customers have a smooth journey before they step through our doors on the day of their event. It is a fast paced, exciting position that requires a level head, strong customer service skills, high attention to detail, as well as the ability to multi-task in a busy environment.

Experience in previous customer service roles is preferred, but the desire to want to make sure you deliver exceptional customer service to every customer is essential.

Working towards call targets and upsells targets, maximising sales opportunities through your awesome sales approach and friendly customer service.

Team work really does make the dream work here - so you'll also need to be a strong team player

**What will I be doing**
- Taking incoming calls from existing and potential customers enquiring about the availability of karting at any of our indoor tracks or needing assistance with their existing bookings.
- There are several outgoing calls that also need to be made to ensure that any customer enquiries or issues are quickly resolved - but don't worry, there is no "cold calling"
- Some basic administrative tasks are also performed by the department; ranging from reconciling your payments to logging calls and updating the system.
- Liaising with our track teams over events and booking requirements to ensure every customer event runs smoothly and diaries are set out effectively.

**Reasons to work for us**
- Opportunities for career growth and development within a rapidly expanding company.
- Annual company awards evening highlighting employee achievements and annual summer festival
- an opportunity to get together and celebrate our amazing crew.
- Go Karting discounts starting at £1.
- Discounted Food and Drink at Track.
- Benefits Rewards platform offering discounts on a wide variety of top brands
- Employee Assistance Programme and wellbeing programmes throughout the year.

**Recruitment process**

**Our Values**

The following five values, however, are the magic that makes TeamSport a great business. At TeamSport we...

**# 1 Put the customer on pole**

**#2 Are one crew**

**#3 Stand up and stand out**

**#4 Have a big emphasis on small details**

**#5 Are fuelled by fun**

**Hours**

Due to the nature of our business we are open all year round except Christmas day.

The shifts available are:
**9:00 - 17:30**

**10:00 - 18:30**

This would include one day on the weekend and a day off in the week
- we can be flexible

**Reasons to work for us**
- Opportunities for career growth and development within a rapidly expanding company.
- Annual company awards evening highlighting employee achievements and annual summer festival
- an opportunity to get together and celebrate our amazing crew.
- Go Karting discounts starting at £1.
- Discounted Food and Drink at Track.
- Benefits Rewards platform offering discounts on a wide variety of top brands
- Employee Assistance Programme and wellbeing programmes throughout the year.

Key Words: Farnham, Customer Advisor, Customer Service Advisor, Sales Assistant, Sales Advisor, Call Centre Advisor, Telesales, Inbound Call Centre, Hospitality, Guest Services, Receptionist, Sales Admin, Sales Support, Sales.

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