Volkswagen Service Advisor

7 months ago

Farnham, United Kingdom Martins Group Full time

**VOLKSWAGEN SERVICE ADVISOR**:
We are currently looking to recruit an experienced Service Advisor to join our established service team at Martins Volkswagen, Farnham. You will be well versed in delivering high levels of customer satisfaction in an exciting, busy and often challenging environment.
Working within a dedicated team, you will be responsible for ensuring the workflow of the department, providing your customers with a high level of detailed and timely communication. While hitting and exceeding targets and up-selling our full range of aftersales services.

**Responsibilities include**:

- Booking in vehicles for service, maintenance and repair.
- Greeting customers and processing all necessary documentation prior to work commencement.
- Keeping customers informed as work is progressed on their vehicles.
- Explaining the need for any additional work identified on the vehicle.
- Obtaining authorisation for any additional work identified.
- Actively marketing specific aftersales products to customers.
- Raising invoices on the completion of the agreed work.
- Ensuring that vehicles are completed and returned in the required time scales.
- Handing back vehicles and providing a detailed summary on completion.
- Liaising with the workshop and other internal departments.
- This role would be ideally suited to someone with existing Service Advisor experience in a similar motor vehicle franchise, or with alternative experience in a customer facing environment.
- A friendly, confident, energetic and resilient individual is needed. With a focus on detail and professionalism and a desire to provide an impeccable experience, resulting in total customer satisfaction.
- The ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- An individual with a hunger to maximise their earning potential, through the achievement of targets and bonuses.

Martins Volkswagen are a very well-established and highly reputable, family owned company. We reward professionalism, dedication and hard work. In return for your hard work, we’ll support you with coaching & development every step of the way.

**The remuneration includes**:

- A Competitive salary with performance bonuses and enhancement opportunities.
- 22 days holiday plus bank holidays.
- Pension scheme.
- Car benefit solution scheme.
- Staff discount on vehicle servicing.
- Long service and loyalty incentive.
- Staff referral scheme.
- In-house, manufacturer & professional training, resulting in career progressing accreditations and qualifications.

**Job Type**: Full-time / Permanent.

**Hours**:Monday to Friday 8:00am to 6:00pm. With One in Two, or One in Three Saturday mornings, based on a Rota (resulting in an additional attendance bonus).

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£35,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)
- Motor Trade: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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