Customer Services Advisor

4 days ago


Farnham, United Kingdom HAWK BROWN RECRUITMENT LTD Full time

**Customer Services Advisor**
**Farnham**
**£20K-21K per annum**

My client is seeking a Customer Services Advisor to join their growing team based in Farnham. You will be a central point of contact for all the customers, providing outstanding customer service and helping to build our reputation of "customer first". TheCustomer Services Advisor will:

- Promptly answer inbound calls from customers
- Pre-empt customer requirements through active listening and use of multiple questioning methods
- Work effectively and efficiently when dealing with client requests, multitasking where possible to complete notes and log any queries
- Ensure all calls are compliant with Data Protection
- Listen to the client’s request, confirm all data, and reassure them through use of positive language
- Suggest or recommend other relevant products offered that clients may find beneficial
- Resolve customer queries first time, using all knowledge sources and content available
- Escalate any customer concerns or complaints for quick resolution
- Using customer feedback to inform line managers of potential issues and ideas for improvement
- Have previous experience working within a customer services role
- Have strong communications skills; both verbal and written
- Have excellent attention to detail
- Have strong I.T skills and a good working knowledge of Microsoft office
- Have a passion for providing exceptional customer service
- Excellent conversational skills
- Have the ability to converse easily over the phone and face-to-face
- Have experience of working within a high-pace, and high-pressure environment, whilst maintaining an extremely high level of customer service
- Be a resilient individual, able to work flexibly to accommodate changing work priorities through periods of transformation

Working hours are Monday to Thursday 8.30am-5.30pm, and Friday 8.30am - 5.00pm.

This will be a hybrid role following probation, 3 days working in the office and 2 days working remotely.

In return the client offers 25 days holiday, pension plan, professional study support, Healthcare cash plan, perkbox and the cycle to work scheme.



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