Customer Service Advisor
3 weeks ago
We’re seeking Customer Advisors to join us **working from home (fully remote).**
Your work equipment (computer) is provided to start working from home, and telephone experience isn’t essential.
**Customer Advisor role**:
- Receiving inbound calls from customers
- Ensuring all customers can pass data protection
- Handel all queries from customers to ensure first call resolutions regarding their account
- Updating all systems with information and data checks
- Speaking with all customer to make them aware of any promotions, discounts or offers available.
- Ensure full customer satisfaction and excellent customer service
**Customer Advisor benefits**:
- Competitive salary and bonus scheme
- 22 days holiday
- Pension scheme
- Peer recognition and awards scheme
- Wellbeing initiatives like desktop yoga and mental health first aiders
- Employee Assistance Programme
- The opportunity to be involved in a variety of charitable/volunteer work
Training is included to prepare you for this role
**What we’re looking for**:
- A confident verbal communicator, can adapt approach to meet different customer needs
- Resilient, pragmatic and enjoy an environment of high expectation, high reward and being challenged
- Motivated either by achieving targets/bonus or by delivering great experiences and being rewarded via recognition/feedback
- Someone who thrives in a WFH environment, confident to reach out when needed for support and build relationships with team mates remotely
- Someone who flourishes taking ownership and has a passion for decision making and problem solving
**Customer Advisor pay**:
£19,760 per annum, pay relates to applicants ages 23+. **This is a work from home role.**
**Job Types**: Full-time, Permanent
**Salary**: £19,760.00 per year
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: One location
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