Helppoint Team Leader

7 months ago

Gateshead, United Kingdom Churchill Contract Services Full time

HelpPoint Team Leader - Gateshead

We are searching for a HelpPoint Team Leader in our Gateshead office to supervisor a team of 25 Administrators. Leading the delivery of the highest levels of customer service to internal and external clients. HelpPoint is the Churchill Customer Service Department and is dedicated to delivering service excellence. The team are the principal point of contact between Churchill and our clients, providing first line Customer Services support.

Do you have previous experience of managing a team of administrator? Do you have strong administration skills and experience with working in a fast-paced environment? Are you organised and able to work to deadlines?

As HelpPoint Team Leader You’ll be:

- Prioritise the workload of the HelpPoint team - distributing high volumes of internal/external customer interactions.
- Monitor internal and external KPI’s/SLA’s, ensuring targets are achieved and minimising risk and financial penalty
- Ensure all reports are completed and distributed on time with a focus on accuracy and quality
- Supervise the response to client quotes, queries and instructions in line with contractual agreements and ensuring all are commercially viable
- Identify escalations and priority issues, resolving disputes and diffusing complaints in a professional manner with the assistance of the CSM
- Ensure the accuracy and profitability of HelpPoints commercial activity

As HelpPoint Team Leader You’ll have:

- A genuine passion for Customer Service, an excellent verbal and written communicator with an attention to detail
- Previous experience of manging a team
- Excellent organisation skills, with effective and efficient time management and the ability to multi task
- Experienced with the ability to work to tight deadlines and deliver against client SLA’s and internal targets
- Ability to engage and understand operational and client requirements
- Flexible approach for both the Business and Customers, able to adapt quickly to moving priorities
- Computer literate with the ability to effectively use Microsoft Office and other common management and CRM software programmes.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

The good stuff
- We are employee-owned, making you a beneficiary of our future success
- Two paid volunteering days annually - from beach cleans to supporting your local community. You choose
- More than 250 perks and hundreds of exclusive deals and discounts
- Lots of training, development & apprenticeship opportunities to grow and progress your career
- Our Mosaic committee & Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
- All year-round recognition and annual awards programme to thank our shining stars

Our commitment to Diversity, Equity and Inclusion

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help.

  • Helppoint Administrator

    4 days ago

    Gateshead, United Kingdom Churchill Contract Services Ltd Full time

    The main purpose of this role To be part of the HelpPoint team for Churchill group companies, to assist with administrative support to HelpPoint, with a particular focus on purchasing, invoice reconciliation & client billing. **Role Description** Administrative Duties - Support the mobilisation of new contracts and install of all additional services - Set...

  • Helppoint Administrator

    7 months ago

    Gateshead, United Kingdom Churchill Contract Services Ltd Full time

    HelpPoint Administrator - Gateshead **We Put People First so you can Deliver Outstanding Service** We are searching for a **HelpPoint Administrator** **- Gateshead **to deliver the highest levels of customer service to internal and external clients within the HelpPoint Customer Services team. HelpPoint is the Churchill Customer Service Department and is...

  • Helppoint Administrator

    6 months ago

    Gateshead, United Kingdom Churchill Contract Services Ltd Full time

    We are searching for a **Helppoint Administrator** in our Gateshead office to deliver the highest levels of customer service to internal and external clients within the HelpPoint Customer Services team. HelpPoint is the Churchill Customer Service Department and is dedicated to delivering service excellence. The team are the principal point of contact between...

  • Helppoint Administrator

    7 months ago

    Gateshead, United Kingdom Churchill Contract Services Ltd Full time

    This is a great opportunity for a **Helppoint Administrator** in our Gateshead office to deliver the highest levels of customer service to internal and external clients within the HelpPoint Customer Services team. HelpPoint is the Churchill Customer Service Department and is dedicated to delivering service excellence. The team are the principal point of...

  • Helppoint Advisor

    6 months ago

    Gateshead, United Kingdom Churchill Contract Services Ltd Full time

    We are searching for a **Helppoint Advisor** in our Gateshead office. Delivering the highest levels of customer service to internal and external clients within the HelpPoint Customer Services team. You will also be liaising closely with regional operational management and our additional services subcontractors. Do you have previous admin experience? Are you...

  • Helppoint Finance Administration Co-ordinator

    7 months ago

    Gateshead, United Kingdom Churchill Contract Services Full time

    HelpPoint Finance Administration Coordinator - Gateshead Salary £25,000 to £27,000 We are searching for a HelpPoint Finance Administration Coordinator in our Gateshead office. This position will be pivotal, working with our suppliers and internal departments to ensure payments are made correct and on time. The HelpPoint Team is dedicated to delivering...

  • Helppoint Finance Administration Coordinator

    7 months ago

    Gateshead, United Kingdom Churchill Contract Services Ltd Full time

    We are searching for a **HelpPoint Finance Administration Coordinator** in our Gateshead office**. **This position will be pivotal, working with our suppliers and internal departments to ensure payments are made correct and on time. The HelpPoint Team is dedicated to delivering service excellence to both internal and external customers and the team are the...

  • Help Point Advisor

    6 months ago

    Gateshead, United Kingdom Churchill Contract Services Full time

    HelpPoint Advisor - Gateshead Salary £23,000 - £24,000 We are searching for a Helppoint Advisor in our Gateshead office. Delivering the highest levels of customer service to internal and external clients within the HelpPoint Customer Services team. You will also be liaising closely with regional operational management and our additional services...

  • Help Point Administrator

    7 months ago

    Gateshead, United Kingdom Churchill Contract Services Ltd Full time

    **Based In Gateshead** **£23,500 - £24,000 per annum dependent on experience** We are searching for a **Helppoint Administrator** to join our HelpPoint Customer Services team, delivering the highest levels of customer service to internal and external clients. HelpPoint is the Churchill Customer Service Department and is dedicated to delivering service...

  • Data Entry Team Leader

    7 months ago

    Gateshead, United Kingdom Team RH Fitness Full time

    If you’re looking for a boring office job where you can hide behind your computer screen, then we’re not the place for you! Everyone who works for Team RH is an exceptional person, creative, hard-working and talented. We have incredibly high standards and are on the hunt for world-class people who’ll blow us away with their talent and passion. Before...

  • Team Leader

    2 months ago

    Gateshead, United Kingdom Ad Warrior Full time

    Male Team Leader (Complex) Location : Gateshead NE8 1NS Salary: £12.30 per hour Are you the candidate the organisation are looking for? At the organisation they are recruiting for a Male Team Leader (Complex). They are looking for people with the passion, talent, skills and experience that all add up to a caring and community-minded workforce. They...

  • Team Leader

    1 month ago

    Gateshead, United Kingdom Ad Warrior Full time

    Team LeaderLocation: GatesheadSalary: £12.30 per hourAre you the candidate they are looking for? At North East they are recruiting for a Team Leader.They are looking for people with the passion, talent, skills and experience that all add up to a caring and community-minded workforce.They believe that the people they support have the right to a full and...

  • Team Leader

    1 month ago

    Gateshead, United Kingdom Ad Warrior Full time

    Team Leader Location : Gateshead Salary: £12.30 per hour Are you the candidate they are looking for? At North East they are recruiting for a Team Leader. They are looking for people with the passion, talent, skills and experience that all add up to a caring and community-minded workforce. They believe that the people they support have the right to a...

  • Team Leader

    7 months ago

    Gateshead, United Kingdom Card Factory Full time

    Job Introduction **Locationun unit 24 metro centre, gateshead,blue mall** **Contracted Hours Available:16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and...

  • Team Leader

    6 months ago

    Gateshead, United Kingdom Card Factory Full time

    Job Introduction **Location: metro centre blue mall** **Contracted Hours Available**:16 Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Team Leader

    3 days ago

    Gateshead, United Kingdom Change Grow Live Full time

    **Overview**: We're looking for an enthusiastic and solution focused Team Leader to join our busy and vibrant team to work with staff and the people who use our services, helping them get to where they want to be. **Responsibilities**: As a Team Leader within Gateshead Recovery Partnership you will work as part of a multi-disciplinary team, leading and...

  • Team Leader

    7 months ago

    Gateshead, United Kingdom Compass Group Full time

    We're currently recruiting a dedicated Team Leader to help ensure the smooth running of the operations in a major High Street brand on a part time basis, contracted to 30 hours per week. As a Team Leader, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that...

  • Team Leader

    7 months ago

    Gateshead, United Kingdom Network Rail Full time

    Team Leader [Off Track] Gateshead Raven House **Location**: Gateshead, GB **Department Name**: Eastern Region **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people...

  • Team Leader

    7 months ago

    Gateshead, United Kingdom Network Rail Full time

    Team Leader [Grinding] - Gateshead Raven House **Location**: Gateshead, GB **Department Name**: Eastern Region **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people...

  • Team Leader

    7 months ago

    Gateshead, United Kingdom Change Grow Live Full time

    Overview: Our **Team Leaders** here at Change Grow Live play an integral role in ensuring an effective service provision for our service users by creating a focussed culture, engaging staff to provide an innovative and continually improving service and provide leadership, support, and development to a wide range of staff. We have a new and exciting...