Helppoint Advisor

We are searching for a **Helppoint Advisor** in our Gateshead office. Delivering the highest levels of customer service to internal and external clients within the HelpPoint Customer Services team. You will also be liaising closely with regional operational management and our additional services subcontractors.

Do you have previous admin experience? Are you confident in speaking with all levels of stakeholders? Are you interested in Customer Services? Do you have good IT skills including excel.

**As Helppoint Advisor, you’ll be**:

- Ensuring the best Customer Service experience is given to all customers
- Providing our Customers with product and service information and quotes
- Ability to achieve Client and internal KPI’s whilst maintaining excellent quality
- Documenting all Customer enquiries, updating with client requests, ensuring notes are updated on our internal system.
- Co-Ordinating and responding to all Client quotes, queries and instructions in line with the relevant SLA
- Handling all complaints, identify escalations and priority issues, resolving disputes and diffusing complaints in a professional manner
- Co-ordinating the booking of and client notification of all planned works and producing client and internal reports

**As Helppoint Advisor, you’ll have**:

- Excellent Customer Service skills, with good communicator with excellent administration skills
- Effective and efficient time management of self and duties and able to deliver against Client SLA’s
- Demonstrates an “investigative” and “can do” approach and attitude to all tasks.
- Ability to work under pressure to meet deadlines, goo organisation skills, and the ability to work independently.
- Computer literate with the ability to effectively use Microsoft Office and other common management and CRM software programmes.

**What we offer you**

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

**The good stuff**
- We are employee-owned, making you a beneficiary of our future success
- Two paid volunteering days annually - from beach cleans to supporting your local community. You choose
- More than 250 perks and hundreds of exclusive deals and discounts
- Lots of training, development & apprenticeship opportunities to grow and progress your career
- Our Mosaic committee & Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
- All year-round recognition and annual awards programme to thank our shining stars

**Our commitment to Diversity, Equity and Inclusion**

**Reasonable adjustments**

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- What is your current salary?
- What are your salary expectations for this role?
- Do you have good administration skills?

Work Location: In person

Reference ID: 4459