L2 Tech Support
5 months ago
**Overview**:
**Responsibilities**:
**Advanced Troubleshooting**:
- Collaborate with Level 1 support and other teams to provide timely solutions.
**Administration and Configuration**:
- Administer and configure Microsoft 365 environments, including Exchange Online, SharePoint, and Teams.
- Implement security policies and compliance measures within Microsoft 365.
**End-User Support**:
- Conduct training sessions to enhance end-users' proficiency in Microsoft 365 tools.
**Documentation**:
- Maintain detailed documentation of support processes, issue resolutions, and best practices.
- Contribute to the knowledge base for Level 1 support.
**Collaboration with Microsoft**:
- Interface with Microsoft support for advanced issue resolution and product insights.
- Stay informed about Microsoft 365 updates, features, and best practices.
**Qualifications**:
- Proven experience as a Level 2 Support Engineer with a focus on Microsoft 365.
- Familiarity with security measures and compliance standards within Microsoft 365.
- Excellent communication and customer service skills
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