L2 Production Support Executive

2 months ago

Belfast, United Kingdom Tata Consultancy Services Full time

Role: L2 Production Support Executive

Job Type: Permanent

Location: Belfast, Ireland (Onsite)

Ready to utilize experience in supporting applications with diverse technologies (ETL Tools, Big Data) and users across the globe?

Are you passionate about automation and transformation, overall continuous service improvement?

Join us as a L2 Production Support Executive

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

  • Grow your career, while being exposed to new technologies.
  • Collaborate with customers and stakeholders.
  • Mentor junior employees using your expertise.

The Role

In the role L2 Production Support Executive you will be frequently interacting with business users to resolve any issues. You will provide technology support for various Unix/Windows, client server and web-based applications. In this role you will be working on triaging issues and providing solutions and ensuring the issue is not repeated. For this role you must be flexible to work in shifts, weekend roster as per the plan.

Key responsibilities:

  • Acknowledge issues reported by business within defined and agreed Service Level Agreement (SLA).
  • Proactive monitoring measures to identify any issue in the system and report to the development team for permanent fix.
  • Application monitoring and reporting to business users or internal audit team based on their requirement.
  • Suggest automation of recurring issues and manual tasks resulting in overall service improvement.
  • Drive strategic focus areas like automation and transformation, manual task reduction, improve resiliency of application.
  • Participate in disaster recovery tests/drill as per the schedule.

Your Profile

Key skills/knowledge/experience:

  • Hands on experience in UNIX and SQL.
  • Knowledge in technologies such as Java, Microsoft, Oracle.
  • Knowledge of scheduling tools such as Autosys, Ab Initio control center.
  • Production support exposure, able to troubleshoot issues and user support with minimum guidance.
  • Debugging and scenario level fix for issues in banking functions domain.
  • Common ITIL lifecycle knowledge, incident/service/change management.
  • Good communication skills and analytical abilities.

Good to have:

  • Knowledge in Python.
  • Unix shell scripting.
  • Efficient presentation and documentation skills.
  • Exposure to Service Now.
  • Leadership experience to guide the team.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities involve 12 employee networks including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events (we even sponsor the London Marathon).

We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.

If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at vs.mohana@tcs.com with the subject line: “Reasonable Accommodation Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed the application has been unsuccessful on this occasion.

Application Process

1. Online application > 2. Technical discussion > 3. Managerial discussion > 4. HR discussion

Join us and do more of what matters. Apply online now.

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