Customer Support Specialist Telefnica Tech

1 day ago


Belfast, United Kingdom Telefonica Tech Full time
Telefonica Tech, part of the Telefnica Group, is a leading provider of NextGen tech solutions with a diverse team of over 6,000 skilled employees across +60 nationalities. We serve more than 5.5 million customers every day in over 175 countries, partnering with market-leading companies globally. Our UK&I hub offers a comprehensive portfolio of services and develops integrated tech solutions to accelerate digital transformation through Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security & Networking.

The role of Technical Services Analyst requires providing exceptional customer support as the first point of contact for IT issues. Responsibilities include handling customer inquiries, logging tickets accurately, resolving incidents where possible, and maintaining a positive attitude and high level of customer service. This role is ideal for someone with excellent customer service skills, written and verbal communication skills, and experience with Microsoft Office. The estimated salary for this position is £35,000 - £50,000 per annum, and the company values focus on trust, open-mindedness, and bold innovation.

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