Customer Service Advisor

3 weeks ago


Ashford, United Kingdom Service Care Full time

**Job Title: Customer Service Advisor**
**Contract Type**:Temp - Ongoing**
**Work Pattern: Mon - Fri**
**Start Date**:August 1st 2023**

Service Care Solutions are looking for a Customer Service Advisor to join our clients team in Ashford. You will be responsible for providing comprehensive and in depth enquiry service for all customer by delivering the best customer care experience you can.

**Job Role -**
- Delivering of pre agreed targets.
- To efficiently and promptly deal with all customer contact cases and taking responsibility for the conclusion of the initial enquiry and exercising judgement on which cases need escalating.
- Use IT systems to manage enquiries, provide information and access administrative systems in back office departments.
- Provide administrative support/system input tasks.
- Experience on working within a customer focused role.
- Experience of responding, handling and resolving challenging customer queries.
- Experience in customer service soft skills including empathy and taking ownership.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.



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