Official Correspondence Officer

3 months ago

Cardiff, United Kingdom Companies House Full time

**Details**:
**Reference number**:

- 341428**Salary**:

- £25,613 - £28,066-
- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer- C**Contract type**:

- Permanent**Business area**:

- CH - Policy**Type of role**:

- Policy**Working pattern**:

- Flexible working, Full-time, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Wales, CF14 3UZAbout the job

**Job summary**:
Our aim at Companies House is to be the best registry in the world, achieved through brilliant people working on brilliant systems delivering brilliant services. The biggest legislative changes in Companies House history have been set out by the UK Government via The Economic Crime and Corporate Transparency Act. The changes will ensure the register is more reliable and accurate, increases corporate transparency and helps tackle fraud and money laundering.

This is a fantastic opportunity to work in an exciting and varied role where you will be handling correspondence from Ministers and MPs as well as coordinating responses to Parliamentary Questions. The role is high profile and you will engage directly with policy leads, senior managers and business areas across Companies House, and other Government departments, such as the Department for Business Correspondence Unit. The role and processes are always evolving, so this role is perfect for someone who enjoys seeking and implementing improvements.

You will be joining a great team where we will ensure you are provided with all the training you require, as well as experienced colleagues who will be on hand to support and guide you through your new role.

If you are excited to use your skills and expertise in an exciting and diverse role and have a mindset where adaptable, bold and curious behaviors are the norm, we’d love to hear from you

We like to think of ourselves as an inclusive, innovative and welcoming employer, one that supports people and encourages them to ‘find their passion’ by developing their skills and careers. Our flexible approach to hybrid working supports a combined working from home and office-based working, in a way that supports the individual.

To find out more about what a great place Companies House is to work visit Companies House

**Job description**:
As an Official Correspondence Officer, you will:

- Ensure our responses to official correspondence from Ministers, MPs and parliamentary questions, are on time and drafted to a high standard.
- Draft some responses, adapting approved lines to suit the audience, and coordinate responses drafted by others.
- You’ll also be engaging directly with the Head of Policy and the Director of Strategy, Policy, and External Communications and with the Registrars who are the final appeal stage for late filing penalties
- You will also handle enquiries sent directly to the Chief Executive.
- Manage correspondence received from the Department for Business Correspondence Unit via the CEO correspondence mailbox.
- Work to tight deadlines and ensure high-quality responses are drafted and sent on time
- Closely follow agreed processes and seek continuous improvement.
- Proof-read drafts
- Keep a record of cases and standard lines
- Commission requests for statistics to answer Parliamentary Questions
- Help to maintain and circulate regular metrics on correspondence cases and trends
- Seek to understand the political landscape, government priorities and the changing role for Companies House

**Person specification**:
We're looking for someone who:

- Is a highly organised and methodical individual with great attention to detail
- Ensures the correct processes and procedures are followed
- Is able to keep accurate records
- Is able to work at pace
- Possesses excellent communication skills
- Shows initiative but also knows when to seek advice
- Committed to ensuring standards are high

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Seeing the Big Picture
- Changing and Improving
- Making Effective Decisions
- Delivering at Pace

**Benefits**:

- Alongside your salary of £25,613, Companies House contributes £6,941 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

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