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Out of Hours Controller

4 months ago

Lincoln, United Kingdom Health Transportation Group Full time

**Who are we?**

HTG-UK (Health Transportation Group UK) is one of the UK’s largest Non-Emergency Patient Transport (NEPTS) providers, carrying out over 550,000 journeys on behalf of the NHS every year. We have a total of 15 operational bases across the UK, over 700 employees and are leading the way in delivering safe, caring, high-quality patient transport.

**What can you expect?**

Here at HTG**, **we have an opening for an **Out of Hours Controller** within our Contact Centre based in our **Lincoln Head Quarters.** Within this role, you would join the Control team and play an important part in ensuring you efficiently and effectively influence our Patient Transport Service resources in order to ensure that the requirements of the booked patient journey are met.

As an **Out of Hours Controller,** you will ensure that decisions made out of hours are operationally and clinically appropriate, safeguard the patients and crews and are delivered within HTGs and the CQCs quality, performance, and governance frameworks. You will also need to be familiar with and adhere to Service plans, policies, procedures, and Key Performance Indictors (KPI’s).

**Working hours**:Full Time - 4 on, 4 off (40.25 hours per week) working on a rota basis of 12 hour shifts 7pm-7am.

**Salary: £23,613.33 per annum**

**Key responsibilities**:

- To be responsible for the efficient utilisation of HTG PTS resources through agreed area of responsibility by planning the pre booked and short notice transport requests.
- To effectively prepare the system ready for the plan to be run, e.g. vehicle down time.
- To negotiate with health care professionals regarding patient appointment time and co-ordinate resource availability against demand.
- To liaise with the operations team if service delivery is to be compromised through lack of resources or sickness.
- To work effectively and co-operatively within a team environment and assist the dispatchers where necessary.
- Allocate and assign physical resources (manpower and vehicles) using the Patient Transport system.
- To allocate suitable journeys to the Voluntary Ambulance Car Service.
- To ensure that customers and patients are contacted regarding their transport requirements, advising of any inability to meet these requirements and advise of any other options as soon as it is apparent that any genuine commitments cannot be met.
- **This list is not exhaustive.**

**What will you receive?**
- A rewarding job
- Regular overtime paid above standard hourly rates
- Contractual sick pay
- Full training (Paid) - Full comprehensive training is provided
- Employee assistance programme
- Regular competitions and prizes
- Opportunity for further development into management
- Refer a friend bonus scheme - Receive £500 for each friend you refer

**Equal Opportunities**

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or prospective employee is discriminated against, whether directly or indirectly on the grounds of gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, creed, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

**Safeguarding**

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees have a responsibility to support the organisation in our duties by:

- Attending mandatory training on Safeguarding children and adults
- Making sure they are familiar with their and the organisation’s requirements under relevant legislation
- Adhering to all relevant national and local policies, procedures, and professional codes
- Reporting any concerns to the appropriate authority

**Job Types**: Full-time, Permanent

**Salary**: £23,613.33 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- 12 hour shift

**Experience**:

- Dispatching: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 26/04/2023