Workshop Controller
5 months ago
**Workshop Controller**
**Salary £35,000 basic with OTE of £42,000**
We are seeking a highly skilled and experienced Workshop Controller to join our team at Soper of Lincoln.
Your duties will include but are not limited to:
- Improving customer satisfaction figures for first time fix
- Quality checking a minimum of 10% of all work carried out within the workshop to meet manufacturer standards
- Motivate and drive the team to ensure productivity levels are achieved
- Having a positive impact on the overall success of the workshop ensuring targets are met.
**Responsibilities**:
- Plan and allocate work to technicians to ensure timely completion of all tasks
- Monitor workshop productivity, efficiency, and quality of work to meet performance targets
- Preplanning and RITA (pre diagnosis) activities to ensure an efficient and customer centric experience
- Manage and develop our eVHC programme to ensure our 'best advise' is provided to our customers
- Maintain accurate records of work carried out, including job cards, service histories, and parts used
- Manage workshop resources, including tools, equipment, and stock levels
- Liaise with customers to provide updates on the progress of their vehicles
- Manage and maintain our quality check programme to ensure continual feedback and improvement
- Ensure compliance with health and safety regulations at all times
**Person Specification**
Essential
- Previous experience in a similar role within a main dealer workshop
- Excellent organisational and time management skills
- Ability to work well under pressure and meet deadlines
- Strong communication and customer service skills.
- Proficiency in computer systems and software used in workshop management
Desirable
- Technical knowledge of BMW and MINI vehicles and systems
**Benefits**
- 33 days holiday (including Bank Holidays)
- Industry leading training at BMW Academy
- Company car
- Pension scheme
- On-site parking
- Employee Assistance Programme
This is a fantastic opportunity to join a successful family-owned business, that invests heavily in its staff and facilities.
**Job Types**: Full-time, Permanent
Pay: £35,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
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