Customer Engagement Officer

2 weeks ago

London, United Kingdom The Guinness Partnership Full time

**About Us**
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

**About the role**
We have an exciting opportunity for a Customer Engagement Officer to join our team in London on a 12-month fixed term basis.

Reporting into our Customer Experience Manager, you will provide comprehensive administration support for the Customer Experience Team in its delivery of the Customer Experience and engagement strategies and projects. You will develop, maintain, and monitor tools to generate customer feedback and provide data for reporting to stakeholders and the wider business.

**What we’re looking for**
We’re a customer focused organisation so we know that how we do things is just as important as what we do. You’ll not only have vast experience of engagement activities, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done. You’ll also be able to demonstrate:

- Proven ability to communicate with and professionally manage challenging customers in a social housing environment.
- Proven ability to deliver a responsive and high-quality customer service.
- Proven ability to build excellent working relationships with teams across functions and specialisms.
- Knowledge of the National Tenant Engagement Standards.
- Excellent knowledge of Microsoft Office packages, and IT systems.

**Essential Qualifications**:

- Educated to Level 2 in English & Maths (GCSE grade C or above, or the equivalent).

**Interviews to take place week commencing 7th August 2023.**

INDTGP

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