Communications Officer

7 months ago

Nottingham, United Kingdom NHS Nottingham & Nottinghamshire Integrated Care Board Full time

Are you a talented communicator with a passion for making a difference in healthcare? If you thrive in a fast-paced and collaborative environment, we have an exciting opportunity in Nottingham and Nottinghamshire for a Communications Officer to join our forward-thinking Integrated Care Board.

You can make a real impact by managing our internal channels, website and leading on social media.

This is an excellent opportunity to showcase your skills and further develop your communications knowledge, experience and expertise across a range of areas including digital, communications planning and media relations.

As well as rewarding work as part of a supportive team, you will also enjoy additional benefits including access to great training and development opportunities.

The team serves the communications and engagement needs of both the ICB and the ICS, acting as an exemplar of joint working and streamlined delivery. The Director of Communications and Engagement reports into both the Accounting Officer and the ICS Executive Lead.

Staff working within the ICB and ICS Communications and Engagement team are expected to have strong links with partner teams across the entire county. All individuals will have an identified base, but flexible home working is available.

You will use your knowledge and experience of dealing with the media to respond to media enquiries so that coverage is fair and accurate in line with our commitment to openness and transparency.

The post holder will take the lead on the ICB’s internal and digital communications channels. The role includes planning, implementing and evaluating communications and engagement strategies.
- Take the lead on managing and developing the digital channels including the intranet and website with the Head of Communications to ensure that they meet the needs of users
- Produce a weekly bulletin for staff.
- Organise monthly virtual staff briefing sessions, including planning topics for discussion, booking and briefing presenters and providing technical support.
- Develop and maintain digital tools to enable us to communicate, effectively with citizens, patients, staff and stakeholders
- Responsible for day-to-day social media activity and monitoring
- Respond to social media, feedback comments to relevant service leads and work with the wider team to develop approaches to counter any negative coverage.
- Support the Communications and Engagement Team to write web-friendly copy and create graphics, images and video for e-newsletters, digital and web content
- Maintain content on relevant websites and intranets keeping them updated and enhancing usability, design and content quality
- Produce a monthly evaluation report for communications and engagement activity.

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Nottingham and Nottinghamshire. We were formed with the intention to improve population health and collaborate with local partners (NHS, Local Authority and Third Sector) to deliver high quality health and social care provision to our local population.

We have accountability for the system delivery of the ICS’ priorities such as improving outcomes in population health and healthcare, tackling inequalities in outcomes, experience, and access, enhancing productivity and value for money, and helping the NHS support broader social and economic development.

We seek to improve the patient experience and are committed at looking at innovative ways we can improve care and offer access and choice to our patients. Patients are at the heart of everything we do and it’s important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally. In conjunction, with patient experience and the growing demands of our population; we are facing significant financial challenge. We are required to reduce expenditure to sustainable levels (ICS 5-year strategic plan).

The ambitions are great, but so are the opportunities to be part of our new and evolving organisation, to make positive impactful change to the health and social care agenda across Nottingham and Nottinghamshire.

**Skills**:
The post holder is expected to possess the following skills;
- Excellent verbal and written skills to translate complex ideas and information into clear, concise, compelling messages to deadline
- Excellent attention to detail
- Methodical and organised approach to work ensuring the ability to work accurately under pressure
- Strong editorial skills to proof content for different digital platforms and to provide plain language content that engages the audience
- Ability to develop creative and innovative campaigns / solutions in response to communications challenges
- Ability to use audience insight data to target and engage staff groups effectively by tailoring tone, message and channel
- Ability to work on forming

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