Visitor Assistant

3 months ago


London, United Kingdom ABBA Voyage Full time

**ROLE OVERVIEW**:
This is a vital role in the Visitor Operations team, the Visitor Assistant team provide our customers with incredible service from the moment they arrive at the ABBA Arena through to their departure. Visitor Assistants will provide queue management, scanning and entry routines, cloakroom functions, auditorium navigation, show interaction and importantly emergency evacuation support.

**KEY ROLES AND RESPONSIBILITIES**:

- Please note that these points are only an outline of your main role and responsibilities, and that there will be additional day to day duties expected of you to ensure the smooth and effective running of your department and the show._
- Ensure that every customer experiences an opening night level of customer service. Demonstrating a passion to deliver industry leading customer experience.
- Scanning tickets using scanning equipment, ensuring that each customer has the correct ticket for entry.
- Work in and around fast-moving queues ensuring customers are directed to the correct part of the ABBA Arena.
- Ensure that wristbands and other items are correctly issued.
- Be confident in dealing with customer complaints and conflict, understanding when to escalate to other team members. You will be able to deal with minor customer infractions such as photography, customers directed to wrong seats or minor complaints about service.
- Work will be mainly in a concert auditorium setting engaging with audiences throughout.
- Have the confidence to undertake an evacuation of 3000 customers from the arena in emergency situations.
- Confidently direct large volumes of customers on ingress and egress being loud and commanding when needed.
- This role will be expected to support the no photography requirement by holding signage in front of the audience.
- Energise the audience with clapping, waving and other minor dance moments. You will be confident in working with audiences.
- As part of the farewell processes team members will be confident in helping customers taking selfies and group photographs. As well as being confident in say goodbye.
- Working in a busy cloakroom environment being accurate and methodical but also being able to work at speed.
- This role works internally and externally in all weather conditions, whilst uniform is provided you will have to be comfortable working in all environmental conditions.
- Work with audience members who may have accessible needs.
- Have an eye for detail and understand the security responsibilities you will have in a public environment.

**ABOUT YOU**:

- ABBA Arena welcomes 3000 visitors per show, so you must thrive on working in a busy public environment.
- You must be able to deliver an opening night experience to all our visitors each show. You will be able to bring the joy of ABBA to our customers each and every show.
- You must have a passion for working with audiences and will be confident to deal face to face with our audience members.
- Experienced in dealing with complaints from customers in a face-to-face environment.
- The post holders will work Bank Holidays, including Christmas and New Year as the business requires and there will be limited annual leave around these days.
- A passion for working with audiences and an understanding that some duties will require you to be visible in front of our large audiences, such as displaying signage or low-level interaction moments such as waving, dancing and clapping.
- Ability to keep calm under pressure in crisis situations.
- A good understanding of and ability to deliver Access requirements for visitors.

**WHAT’S IN IT FOR YOU**:

- The opportunity to be part of a revolutionary concert.
- Competitive salary and bonus scheme
- 6% matching pension contributions
- Up to 10 complimentary tickets to the show every year and discounted tickets and Oceanbird Lounge access
- Health Care Cash Plan, EAP and retail discounts

**Job Types**: Full-time, Part-time, Permanent

Pay: £13.50 per hour

Expected hours: 5 - 25 per week

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Financial planning services
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person


  • Visitor Assistant

    3 months ago


    London, United Kingdom English Heritage Full time

    Would you like to work for the leading Charity in the heritage sector? If so, we would love to hear from you and you to join us at English Heritage. We are looking for a Visitor Assistant to join us at Rangers House working up to 36 hours per week. No history background? No problem. What is important to us is a passion for people and excellent customer...


  • London, United Kingdom Step Ahead Full time

    **Join the Team as a Visitor and Safety Assistant!** Are you passionate about ensuring the safety and enjoyment of visitors in a dynamic environment? Are you a SIA Door Supervisor Licenced? We are a leading recruitment agency seeking a dedicated **Visitor and Safety Assistant** for a prestigious museum in Central London. **Position**: Visitor and Safety...


  • London, United Kingdom North Middlesex University Hospital NHS Trust Full time

    The Health Visiting Assistant is a member of the Universal Children’s Skill mix Team who assists the Health Visitor by undertaking agreed activities and Services for clients that promote health and prevent ill health in both a home and clinic environment. The post holder will provide comprehensive administration support to the Health Visiting team and...


  • London, United Kingdom Step Ahead Full time

    **Job Title: Visitor Experience Assistant** **Location: Central London** **Salary: £12.62ph** **Job and Client overview** Step Ahead are looking for flexible and professional staff with excellent interpersonal skills to join our agency, specifically to work alongside our client, a prominent central London museum. Our client’s museum collections,...

  • Visitor Assistant X2

    3 months ago


    London, United Kingdom Natural History Museum Full time

    **About Us** We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits...


  • London, Greater London, United Kingdom Royal Air Force Museum Full time

    We are looking to recruit four Visitor Experience Assistants to join our team based at our Midlands site. You will join us on a part time, permanent basis, working 1000 hours per year (annualised contract) and in return, you will receive a competitive salary of £11,807.78 per annum.The Royal Air Force Museum is a national museum, a Government...

  • Visitor Assistant

    3 months ago


    London, United Kingdom English Heritage Full time

    As a Eltham Palace Visitor Assistant, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. This is a varied role and some days will be busy from start to finish, whereas others may be quieter especially on the wetter days! No two days are the same. You will be...


  • London, United Kingdom Securitas Full time

    _**Join the Global Leader in Security Services - Securitas**_ Securitas, a global leader in security services, safeguards and protects diverse clients worldwide, including banks, retail chains, leisure venues, and corporate offices. Join our mission to create a sense of security for people everywhere - we are proud to be one of the largest security service...


  • London, United Kingdom ROYAL HOSPITAL CHELSEA Full time

    Are you passionate about delivering exceptional visitor experiences? We have an exciting opportunity for two Assistant Visitor Experience Managers to join our dynamic team. In this role, you'll support the Senior Visitor Experience and Programmes Manager and play a key part in ensuring our site delivers a high-quality, safe, and engaging experience for all...


  • London, United Kingdom Discover Children's Story Centre Full time

    **About Discover**: Discover is the UK’s first Story Centre for children aged 0-11 and their families, based in Stratford, rooted in the borough of Newham, and resonating through east London and beyond. We are an inspirational cultural resource, providing excellent story-based play and learning experiences for all children to support and develop a love of...

  • Visitor Assistant

    2 months ago


    London, United Kingdom English Heritage Full time

    As a Apsley House Visitor Assistant, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. This is a varied role and some days will be busy from start to finish, whereas others may be quieter especially on the wetter days! No two days are the same. Apsley House,...


  • London, United Kingdom Royal Air Force Museum Full time

    We are looking to recruit two Visitor Experience Assistants to join our team based at our London site. You will join us on a part time, permanent basis, working 1250 hours per year (annualised contract) and in return, you will receive a competitive salary of £15,838.98 per annum.The Royal Air Force Museum is a national museum, a Government...


  • London, United Kingdom The Greenwich Foundation for the Old Royal Naval College Full time

    **JOB DESCRIPTION** **Main Purpose**: To deliver admissions, retail, and visitor experience services to the highest possible standard. Delivering exceptional experiences as an extraordinary cultural destination is at the heart of everything we do at the Old Royal Naval College. The Visitor Experience and Retail Team is often the first contact people have...


  • London, Greater London, United Kingdom Somerset House Full time

    Job DescriptionJob Title: Assistant Director InclusionDepartment: Visitor ExperienceReports to: Visitor Experience ManagerLocation: LondonJob Type: Permanent - Full TimeAbout the RoleWe are seeking an experienced professional to join our Visitor Experience team at Somerset House as an Assistant Director Inclusion. The successful candidate will be responsible...


  • London, Greater London, United Kingdom Somerset House Full time

    Job DescriptionJob Title: Assistant Director InclusionDepartment: Visitor ExperienceReports to: Visitor Experience ManagerLocation: LondonJob Type: Permanent - Full TimeAbout the RoleWe are seeking an experienced professional to join our Visitor Experience team at Somerset House as an Assistant Director Inclusion. The successful candidate will be responsible...


  • London, United Kingdom Redway HR Full time

    Salary: £23,933 per annum or £13.15 per hour, rising with training and experience over three years, plus benefits Shifts: Various both part time and full-time roles available Term: Permanent We are looking to recruit a number of Visitor Experience Assistants - busy front of house positions, where you will be welcoming visitors from across the world to the...


  • London, United Kingdom Greenwich Foundation for the Old Royal Naval College Full time

    **Role Purpose**: At the Old Royal Naval College, exceptional visitor experiences are at the heart of everything we do. The Visitor Experience Team is the first point of contact for welcoming visitors onsite and ensuring a positive experience onsite. The role is vital to achieving our admissions, retail, and visitor experience targets and as such demand’s...


  • London, United Kingdom Greenwich Foundation for the Old Royal Naval College Full time

    **Role Purpose**: At the Old Royal Naval College, exceptional visitor experiences are at the heart of everything we do. The Visitor Experience Team is the first point of contact for welcoming visitors onsite and ensuring a positive experience onsite. The role is vital to achieving our admissions, retail, and visitor experience targets and as such demand’s...


  • London, United Kingdom Charles Dickens Museum Full time

    The Charles Dickens Museum is the only surviving London residence of the great Victorian novelist and social commentator. It houses the world's most important collection of his writing and material related to his life. We’re looking for some customer service superstars to come and join our dynamic team as Visitor Experience Assistants. You’ll make sure...


  • London, United Kingdom Charles Dickens Museum Full time

    The Charles Dickens Museum is the only surviving London residence of the great Victorian novelist and social commentator. It houses the world's most important collection of his writing and material related to his life. We’re looking for some customer service superstars to come and join our dynamic team as Visitor Experience Assistants. You’ll make sure...