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Assistant Visitor Experience Manager

2 months ago


London, United Kingdom ROYAL HOSPITAL CHELSEA Full time

Are you passionate about delivering exceptional visitor experiences? We have an exciting opportunity for two Assistant Visitor Experience Managers to join our dynamic team. In this role, you'll support the Senior Visitor Experience and Programmes Manager and play a key part in ensuring our site delivers a high-quality, safe, and engaging experience for all our visitors.

As the Assistant Visitor Experience Manager, you'll assist the Senior Visitor Experience Manager with the smooth operation of the Visitor Centre, ensuring that all tours and activities are sufficiently staffed with Chelsea Pensioners and Volunteers. You'll also respond to visitor feedback and handle any complaints efficiently and effectively. Please note, a Royal Hospital Chelsea Duty Officer will always be on-site and have overall responsibility.