HR Shared Services Advisor

3 weeks ago

Crick, United Kingdom City Plumbing Full time

**#BelongWithUs**:
Come and join us as a people focused and talented HR Shared Services Advisor and be part of a hugely successful and friendly People and Culture team.

**The Role**:
As an HR Shared Services Advisor, you will be responsible for supporting the business in all HR, Payroll, Reward and System queries. The HR Shared Services Advisor will provide first class advice and service to all colleagues across the Highbourne Group. As HR Shared Services Advisor your expertise will be vital in ensuring our colleagues have a primary point of contact & resolution support in everything they need

**Key Responsibilities**:

- Provide a high level of customer service to our colleagues, continuously looking for opportunities to improve the service and people experience provided
- Take ownership of people queries, engage with relevant departments to ensure a comprehensive response is provided back to the employee in an easy to understand manner
- Adapt communication style to the needs of the audience and look for opportunities to coach our colleagues to improve their capability and confidence
- Professionally deal with confidential information and discuss sensitive issues confidentially; adhere to data protection legislation

This role is a hybrid opportunity with travel to our Head Office in Crick, Northampton

**You**:
You’ll live and breathe our Customer First ethos, with an innovative and agile approach to problem solving. You’ll enjoy working collaboratively with the wider HR team and you’ll be committed to acting with integrity and honesty in everything you do.

**Skills and competencies**:

- Experience in providing Colleague and Customer support services
- Resolving front line queries
- Handling difficult conversations
- Influencing
- Problem solving
- Managing stakeholders
- Adaptable to change & conflicting priorities
- Workload prioritisation
- Computer literate
- Good written & verbal communication skills
- Tenacious and excellent approach to customer service

**Us**:
From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

**Benefits Package and Cultural Environment**:

- Bonus
- Discounts, savings and cash back at numerous retailers
- Savings on driving lessons, phone bills, gym memberships as well as further benefits
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme, we look out for each other
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion so everyone can be their true self
- And more

**#BelongWithUs**:

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