Integrated Care Co-ordination Administrator

4 months ago


Stevenage, United Kingdom Hertfordshire Community NHS Trust Full time

Be at the Heart of our Community

We are looking to appoint enthusiastic and hardworking Care Co-Ordination Administrators for our busy community team. You will provide confidential and efficient administrative support to patients and services, including Hospital at Home.

This is a busy and fast paced role which requires good interpersonal skills and a positive attitude.

You will be required to work on your own initiative and demonstrate a willingness to help others and will be a key member of the team. Excellent interpersonal and communication skills are essential combined with an ability to deal with sensitive and potential challenging situations.

You must be able to build effective working relationships, be approachable and with a flexible approach to work.

Enhanced payments for weekend working with a day off in the week.

**Duties will include**:
- Answer incoming calls, dealing with inquiries/referrals from patients, relatives and professionals.
- Liaising with GP's/Nurses and Therapists.
- Ensure accurate and relevant information is recorded on our clinical system database.

You will receive full support and training to undertake all aspects of the role, you need to bring enthusiasm, energy and a flexible approach to work.

The shift pattern will comprise of alternate weeks of 8am-4pm and 12pm-8pm. You will also be required to work either Saturday or Sunday once a month.

Enhanced payments for weekend working with a day off in the week.

This is an exciting opportunity to join our dynamic organisation and work within an innovative and caring team.
- You’ll find it a great place to work with many benefits offered to you as a member of our staff
- We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
- We welcome diversity in our workforce and are interested in applicants from all backgrounds
- APPLY NOW

We work in partnership with colleagues across NHS, social care, education, charities and local government helping people to maintain their independence for as long as possible and making sure people get the right care in the right place at the right time.

Community health services are at the forefront of NHS care and support - and our mission is to maintain and improve the health and wellbeing of the people of Hertfordshire.

**In return, we can offer you**:

- free parking
- subsidised canteen
- 27 days annual leave (pro rata)
- eye care vouches
- employee assistance programme
- one of the UK's best pension schemes
- NHS discount

The post holder will be working as part of a busy team of administrators and the role requires a high level of computer and telephone work, with access to a wide range of different systems and information.
- Processing written referrals onto our clinical system
- Taking telephone calls from patients and other health care professionals.
- Dealing with enquiries in a helpful and efficient manner
- Offering a high level of service to all our patients
- Working closely with our triage teams to ensure patient care is delivered effectively and efficiently.
- Working with local service teams to complete required tasks and activities
- Working well as a team under pressure in a busy environment
- Sharing information and escalating issues as appropriate
- identifying innovative ways of working

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19


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