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Salesforce Specialist Business Analyst
4 months ago
GBR Recruitment are working in partnership with a leading Data Solutions business, recruiting for an experienced **Salesforce Specialist Business Analyst (BA)**to work on one of their key Food customer sites in Cambridgeshire 3 days a week & from home / London HQ 2 days a week (approx, flexibility required as some weeks more site or more remote based)
As a time served experienced BA, **you will play a key part in delivering Salesforce CRM Supply Chain, WMS and Logistics Requirements / Implementations**, using your substantial expertise in supply chain / Food / FMCG operations.
**You will be a Business Analyst that’s effectively implemented and also have used Salesforce** (hands on user of it) for Supply Chain, WMS & Logistics control purposes (not sales).
Your niche sectors exposure will be across Supply Chain, Logistics, Warehousing, Food or FMCG, to transition seamlessly into this major clients operation.
To be a success in this role, you will have experience of **in sourcing products**and managing contractors through the Salesforce CRM software / system.
**BA Responsibilities**:
As the clients dedicated Salesforce Software Business Analyst (BA) you will be responsible for gathering and understanding the business needs of this key food / FMCG / Logistics client, for a specific bespoke project and change management roll out initiative.You will then work with the wider Project team, ensuring all deliverables are completed in line with the agreed client time-scales and specifications (OTIF).
**Salesforce Specialist Business Analyst Duties**:
- Responsible for documenting and mapping out 'AsIs’ and 'ToBe' operational processes, including interviewing SMEs, conducting workshops and gaining process approvals.
- Responsible for ensuring that business requirements / needs are fully developed and documented e.g. functional, non-functional and analysis reporting requirements.
- Ensure that all Business Requirements are analysed fully, with appropriate engagement from the business teams, including the review of current processes and data sources.
- As the Salesforce CRM Guru, you will Implementing Salesforce cloud-based software specifically for set tasks within the logistics and supply chain area of the clients major business.
- Implementing Salesforce cloud software supply chain processes, using your experience of in-sourcing products and managing contractors through the salesforce cloud software.
- Act as the central control point for business analysis, activities including working with client and 3rd-party supplier business analysts, data analysts and the wider technical teams, as appropriately needed.
- Provide assistance, guidance and support for the definition of the operational processes and procedures.
- Assist the business to produce effective workarounds, where requirements cannot be met fully.
- MI analysis processes
- Influence the business to demonstrate how the proposed business process solutions will deliver real tangible benefits and solve the problem/s identified during the analysis process.
- Play a key role in Project roll outs, acting as the Project Manager where needed using your previous Project support experience within FMCG / Food operations, delivering real change for the client.
**BA Attributes**:
- Highly experienced in Salesforce software as well as possessing strong Business Analyst / Senior Business Analyst or Project Management skills, from within Supply Chain, Logistics, Warehousing, Food or FMCG.
- Highly experienced in using and implementing Salesforce CRM cloud software predominantly for Supply Chain, WMS and Logistics Activity / Requirements / Implementation.
- Strong knowledge of business analysis frameworks, business processes and business requirements methodologies.
- Possess Project support, Project coordinating and Project Management skills or you will have been a key player in working in the PM team.
- Strong IT software and systems skills are required.
