Job Title: ITSM Analyst - Incident Management Specialist

Job Summary:

We are seeking an experienced ITSM Analyst to join our team at La Fosse. As an ITSM Analyst, you will be responsible for managing business and technical incidents and high-priority problems to resolution, ensuring minimal impact to the business.

Key Responsibilities:

• Manage and resolve business and technical incidents and high-priority problems to ensure minimal impact to the business.
• Analyze incidents and problems, identify trends, and develop working practices and resolutions to minimize the risk of recurring issues.
• Coordinate and manage resources and cross-functional teams from all areas of the business as required to resolve issues.
• Communicate and work proactively with wider business stakeholders.
• Keep policies and processes updated and accurate.
• Work with the wider project teams on Continual Service Improvement.

Requirements:

• Experience of working with incident management, identifying root causes, advising on solutions, and remedial actions during and after a major incident.
• Understanding of knowledge base management.
• Excellent written and verbal communication skills.
• Strong accuracy and attention to detail.
• Strong stakeholder management.

About La Fosse:

La Fosse is a leading company in the industry, and we are committed to delivering exceptional service to our clients. We are seeking a talented ITSM Analyst to join our team and contribute to our success.