ITSM Analyst
2 weeks ago
Job Title: ITSM Analyst - Incident Management Specialist
Job Summary:
We are seeking an experienced ITSM Analyst to join our team at La Fosse. As an ITSM Analyst, you will be responsible for managing business and technical incidents and high-priority problems to resolution, ensuring minimal impact to the business.
Key Responsibilities:
- Manage and resolve business and technical incidents and high-priority problems to ensure minimal impact to the business.
- Analyze incidents and problems, identify trends, and develop working practices and resolutions to minimize the risk of recurring issues.
- Coordinate and manage resources and cross-functional teams from all areas of the business as required to resolve issues.
- Communicate and work proactively with wider business stakeholders.
- Keep policies and processes updated and accurate.
- Work with the wider project teams on Continual Service Improvement.
Requirements:
- Experience of working with incident management, identifying root causes, advising on solutions, and remedial actions during and after a major incident.
- Understanding of knowledge base management.
- Excellent written and verbal communication skills.
- Strong accuracy and attention to detail.
- Strong stakeholder management.
About La Fosse:
La Fosse is a leading company in the industry, and we are committed to delivering exceptional service to our clients. We are seeking a talented ITSM Analyst to join our team and contribute to our success.
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