Customer Support Representative

3 weeks ago


Manchester, United Kingdom CHANNEL ALT LTD Full time

**Responsibilities**:

- Handle incoming customer inquiries via various face to face channels
- Provide accurate, valid, and complete information by using the right methods/tools
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges
- Upsell products and services to customers when appropriate
- Resolve customer complaints in a professional manner
- Maintain a high level of customer satisfaction and retention

**Requirements**:

- Excellent communication skills in English
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and offer suitable solutions
- Experience in a customer service role is preferred
- Multilingual abilities are advantageous
- Familiarity with phone etiquette and customer service best practices

**Job Types**: Full-time, Permanent

Pay: From £25,494.56 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 12/05/2024



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