Out of Hours Customer Advisor

6 months ago


Andover, United Kingdom Simplyhealth Full time

**About The Role**:
***
- We have a part-time Customer Service Advisor position available to join our Out of Hours Customer Service Team. Your working hours will be **Saturdays 8:00am - 4:00pm **(7 hours), on a **6-month contract**. This will be a primarily home-based role with attendance in our Andover office as required.-
When you join the team, you’ll attend remote training for two to three weeks, Tuesday - Saturday on full-time hours. This induction training programme will get you up to speed, confident and equipped to handle the role independently, alongside the guidance you’ll receive from your manager and team. Once you begin working your contracted shift pattern, overtime opportunities will become available to cover weekends, nights and bank holidays.Working on a rota means supporting each other whilst team members are on holiday or otherwise unable to work their shifts. This means we are looking for someone who’s flexible and willing to take on some overtime, during the unsociable hours that we work as a team.**About You**:
***
- To succeed in the role, you’ll be someone who:
- Communicates effectively and works well under pressure. Customers calling the Helpline will often be in a stressful situation, so you’ll help them to remain calm
- Demonstrates customer service excellence. You’ll have a desire to help each caller. You will use your initiative to source appointments for them, keeping them updated with your progress regularly.
- Comfortably works on their own, self-motivated and uses own initiative
- Has IT skills, able to quickly pick up our customer and appointment systems

**About Simplyhealth**
- We're aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective for working people. With a trusted brand and a strong heritage in healthcare, we think we're uniquely placed to help change the landscape of healthcare in the UK for the better.**What we offer**
- As well as a competitive salary, our benefits package includes:
- Generous pension
- Pro-rata 36 days holiday (including 8 Bank Holidays) with option to buy or sell a further 5 days
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
- Simplyhealth Cash plan or Dental plan
- Employee wellbeing programme and shopping discounts.

**Your Recruitment Journey**:
***
- **Your process**
- Application
- Screening call with Talent Acquisition Team
- Virtual Interview with the hiring manager and team
- Aptitude assessment
- Offer**#LI-Remote



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