Customer Care Advisor Nights 2

7 months ago

Andover, United Kingdom Pure Cremation Full time

**Customer Care Advisor (Nights) - At Need**

**Salary**: £33,455 per year

**Hours**: 20:30-08:30 on a 4 night on 4 nights off rota

**About the role**

You will be responsible for explaining clearly the services we offer, progressing the funeral arrangements and looking after bereaved families.

Key duties
- To take incoming calls, answering customer enquiries and taking Instructions.
- Being able to articulate the legal requirements at the point death and the Company’s procedures and processes which would be applicable.
- Keeping accurate records of customer enquiries and arrangements; ensuring they are logged on to our CRM system.
- Clearly explaining, in simple language the services we offer and making sure that it is what the client requires.
- Organising the urgent transfer of loved ones into our care
- Organising the legal paperwork required for a cremation.
- Previous Customer Service experience is essential - ideally gained within a call centre environment.
- Excellent communication skills both written and verbal.
- Proven experience of meeting all KPI’s
- A good telephone manner and the ability to easily explain what we do and don't do.
- The ability to record information with a high degree of accuracy.
- Proficient in Microsoft Office and IT literate
- The ability to record information electronically and talk to clients at the same time is a must.
- Proven background of working within strict legal and process guidelines without detriment to the customers quality of service.
- Working with multiple client requests simultaneously and ensuring the ability to complete each task accurately and efficiently.
- Be self-disciplined and self-motivating.

**We provide**:
Full training on how to arrange and record a funeral plan so you can excel in your job. No Funeral experience is either expected or required.

Pension

Death in service benefit

Cash contribution health plan

A modern working environment with free on-site parking.

A rapidly growing company with ambitious plans and the chance to grow personally as new opportunities arise.

A friendly and fun team who like working together and helping each other out.

**Finally**:
If you would like to be part of **The Pure Family**, where your hard work and commitment will be truly valued, and you enjoy working with friendly, supportive, and welcoming people, then we would love to hear from you.

Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement.

All gaps in your CV must be disclosed.

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