![Belzona Polymerics Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
3 weeks ago
Are you looking to develop your career in a challenging and creative team environment?
We are now looking for an enthusiastic and highly motivated Customer Service Coordinator to join our growing team.
The key focus of this role is to provide support to the Belzona UK Distributorship with all customer service enquiries, as well as inbound and outbound logistics. The role is the first point of contact for customers and the UK Field Sales team, handling a wide range of incoming enquiries in relation to but not limited to, pricing, quotations, orders, and queries.
**Person Specification**
**Essential Skills**:
- A positive can-do attitude
- The ability to communicate effectively with internal and external stakeholders
- The ability to present information in a clear and concise format
- Experience of using a Customer Relationship Management (CRM) system
- Experience of using Microsoft Office
- The ability to build rapport and effective working relationships with internal and external stakeholders
- Good personal organisation with high attention to detail
- The ability to multitask
- Team player yet self
- motivated with the ability to work on own initiative
**Desirable skills**:
- Experience of dealing with complex queries and/or complaints
- Have a hands-on problem-solving approach
- Knowledge and experience of dealing with UK logistics
- Customer service experience in an industrial sector
Belzona UK Ltd is an authorised Distributor of Belzona products in the United Kingdom. This position will be working within our Wrexham office whilst we develop a brand-new facility based in Hawarden (Flintshire). Our current Wrexham based team will also relocate the new facility when completed summer/ autumn 2023.
**Package**:
- Private Health care
- Permanent Health Insurance
- Life assurance
- Flexitime - eligible roles
- Quarterly Bonus
- Company pension plan - with the option of AVC
- 23 days annual leave + statutory holidays
- Cycle to Work Scheme
- Eye Test/Glasses Contributions
- Benefits Hub
- Free Parking
- Birthday Voucher
- Company funded charitable working (3 days per annum)
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Quarterly bonus
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