Practice Care Administrator
7 months ago
Job description
** COVID-19 VACCINE MANDATORY **
**Responsibilities**:
- Reception_
- To liaise with team members in providing a reception service
- Respond and redirect all patient and visitor requests accordingly
- Receive incoming telephone calls, answer general enquiries and transfer or document calls and messages as appropriate.
- Book in patients based on the reception script and visitors in line with practice appointments and visitors procedures.
- To be aware of other local resources and community organisations, and provide information to patients.
- Collect payments from patients for non-NHS services.
- To provide cover for colleagues on leave. This will include cover for late/early shifts.
- Admin_
- Receive and record requests for repeat prescriptions in line with the set protocol
- Distribute mail as appropriate and open all incoming general mail and mail for clinicians (unless marked personal or instructed otherwise). Sort out all patient correspondence in line with protocols.
- To scan all patient correspondence onto the computer, process correspondence for actioning.
- To archive old patient correspondence.
- Record all requests for medical reports.
- Register new patients according to the practice area onto EMIS computer system.
- To send out appointment letters, or contact patients by telephone to change or book appointments.
- To be responsible for allocated personal tasks towards target achievement.
- To cover the personal tasks of other reception staff during periods of leave.
- To collect and provide audit data.
- To be aware of, and to operate within, practice protocols and guidelines - e.g. confidentiality, health & safety.
- Services_
- Ensure that the professional image of the practice is maintained through the highest standards of staff
behaviour and appearance and the look/appearance of waiting-room facilities.
- Attend to and resolve any _ad hoc_ issues and problems as they arise in the day-to-day running of reception.
Escalate these to line management where appropriate.
- Act as the first point of contact in dealing with and resolving complaints about staff or the service.
- Maintain effective two-way communication with patients and the practice team.
- Develop own skills to facilitate minor running repairs/fixes to equipment and IT.
- Develop and assist in the development of protocols, standard procedures and performance standards.
- Maintain waiting-room notice boards, both electronic and paper.
- Assist management in interaction with the Patient Participation Group.
- Attend to or report _ad hoc_ building or facilities issues as they arise in the day-to-day running of the practice.
- General_
- Deal with general administrative issues related to the reception service.
- Attend regular and _ad hoc_ staff meetings as required.
- Provide cover for absent staff when necessary.
- Undertake other relevant duties assigned by management from time to time in order to ensure the smooth
running of the practice.
- Health and Safety_
Under the Health and Safety at Work Act 1974, as an employee, you must take reasonable care for the health and safety of yourself and for other persons who may be affected by your acts or omissions at work. The Act also states that you must not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare.
You will assist in promoting and maintaining your own and others’ health, safety and security as set out in applicable Practice polices and protocols. This will include:
- Using personal security systems within the workplace as directed.
- Identifying risks involved in work activities and managing those risks.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from
hazards.
- Reporting health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general / patient areas clean and assisting in the maintenance of general
standards of cleanliness.
- Equality and Diversity_
Morris House is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without having to face discrimination or harassment. All employeeshave a responsibility to ensure that they understand the standards we expect and to promote and adhere to the policies and measures adopted by the practice.
You will support the equality, diversity and rights of patients, carers and colleagues by:
- Acting in a way that recognizes the importance of people’s rights that is consistent with practice policies and
current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a welcoming manner which is non-judgmental and respects the circumstances, feelings, priorities
and rights of others.
- Vulnerable Adults, C
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