Practice Care Administrator

6 months ago

London, United Kingdom The Morris House Group Practice Full time

Job description

** COVID-19 VACCINE MANDATORY **

**Responsibilities**:

- Reception_
- To liaise with team members in providing a reception service
- Respond and redirect all patient and visitor requests accordingly
- Receive incoming telephone calls, answer general enquiries and transfer or document calls and messages as appropriate.
- Book in patients based on the reception script and visitors in line with practice appointments and visitors procedures.
- To be aware of other local resources and community organisations, and provide information to patients.
- Collect payments from patients for non-NHS services.
- To provide cover for colleagues on leave. This will include cover for late/early shifts.
- Admin_
- Receive and record requests for repeat prescriptions in line with the set protocol
- Distribute mail as appropriate and open all incoming general mail and mail for clinicians (unless marked personal or instructed otherwise). Sort out all patient correspondence in line with protocols.
- To scan all patient correspondence onto the computer, process correspondence for actioning.
- To archive old patient correspondence.
- Record all requests for medical reports.
- Register new patients according to the practice area onto EMIS computer system.
- To send out appointment letters, or contact patients by telephone to change or book appointments.
- To be responsible for allocated personal tasks towards target achievement.
- To cover the personal tasks of other reception staff during periods of leave.
- To collect and provide audit data.
- To be aware of, and to operate within, practice protocols and guidelines - e.g. confidentiality, health & safety.
- Services_
- Ensure that the professional image of the practice is maintained through the highest standards of staff

behaviour and appearance and the look/appearance of waiting-room facilities.
- Attend to and resolve any _ad hoc_ issues and problems as they arise in the day-to-day running of reception.

Escalate these to line management where appropriate.
- Act as the first point of contact in dealing with and resolving complaints about staff or the service.
- Maintain effective two-way communication with patients and the practice team.
- Develop own skills to facilitate minor running repairs/fixes to equipment and IT.
- Develop and assist in the development of protocols, standard procedures and performance standards.
- Maintain waiting-room notice boards, both electronic and paper.
- Assist management in interaction with the Patient Participation Group.
- Attend to or report _ad hoc_ building or facilities issues as they arise in the day-to-day running of the practice.
- General_
- Deal with general administrative issues related to the reception service.
- Attend regular and _ad hoc_ staff meetings as required.
- Provide cover for absent staff when necessary.
- Undertake other relevant duties assigned by management from time to time in order to ensure the smooth

running of the practice.
- Health and Safety_

Under the Health and Safety at Work Act 1974, as an employee, you must take reasonable care for the health and safety of yourself and for other persons who may be affected by your acts or omissions at work. The Act also states that you must not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare.

You will assist in promoting and maintaining your own and others’ health, safety and security as set out in applicable Practice polices and protocols. This will include:

- Using personal security systems within the workplace as directed.
- Identifying risks involved in work activities and managing those risks.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from

hazards.
- Reporting health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general / patient areas clean and assisting in the maintenance of general

standards of cleanliness.
- Equality and Diversity_

Morris House is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without having to face discrimination or harassment. All employeeshave a responsibility to ensure that they understand the standards we expect and to promote and adhere to the policies and measures adopted by the practice.

You will support the equality, diversity and rights of patients, carers and colleagues by:

- Acting in a way that recognizes the importance of people’s rights that is consistent with practice policies and

current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a welcoming manner which is non-judgmental and respects the circumstances, feelings, priorities

and rights of others.
- Vulnerable Adults, C

  • Medical Practice Administrator

    4 weeks ago

    London, Greater London, United Kingdom Connaught Square Practice Full time

    Job summary Our Medical Secretary and Clinical Administrator is a vital role within our team at Connaught Square Practice. The successful candidate will be responsible for providing administrative support to our clinical team, ensuring the smooth day-to-day running of the practice, and promoting efficiency in our work place. Main duties of the job ...

  • Nhs Gp Practice Administrator Care- Coordinator

    6 months ago

    London, United Kingdom The Caversham Group Practice Full time

    The Caversham Group Practice is a large GP practice in Kentish Town, North West London. We are professional, caring and patient focused, and our goal is to provide excellent NHS Primary care to our registered patients. Our work environment includes: - Modern office setting - Team meals provided regularly - Staff Wellness and team events are important to...

  • Medical Practice Administrator

    7 days ago

    London, Greater London, United Kingdom Squires Lane Medical Practice Full time

    Job Description:We are seeking a highly organized and communicative Medical Practice Administrator to join our friendly and welcoming team at Squires Lane Medical Practice. This full-time and part-time role involves working morning and evening shifts on rotation, including reception and administrative duties that require excellent communication skills,...

  • Practice Administrator

    5 months ago

    London, United Kingdom The Wapping Group Practice Full time

    Office Management Coordinate scheduling of appointments, meetings, and conferences. Dealing with administrative queries received from clinical & non-clinical staff. Stock taking and ordering medical and office supplies. Ensure the availability of necessary supplies and equipment. Resolve office-related and clinical room malfunctions and respond to requests...

  • Nhs Gp Practice Practice Assistant, Clinical Care

    6 months ago

    London, United Kingdom The Caversham Group Practice Full time

    The Caversham Group Practice is a large GP practice in Kentish Town, North West London. We are professional, caring and patient focused, and our goal is to provide excellent NHS Primary care to our registered patients. Our work environment includes: - Modern office setting - Team meals provided regularly - Staff Wellness and team events are important to...

  • Practice Receptionist with Administrative Duties

    6 months ago

    London, United Kingdom Merton Medical Practice Full time

    **JOB TITLE: PRACTICE RECEPTIONIST WITH ADMIN DUTIES** **REPORTS TO: OPERATIONS MANAGER** **HOURS: PART TIME 25 HOURS PER WEEK** **Job Summary**: To support the Operations Manager and Practice Manager to ensure the smooth running of the practice. To work at Reception providing excellent customer care and to help develop efficient systems of operations...

  • Practice Nurse

    1 week ago

    London, United Kingdom Queensbridge Group Practice Full time

    Job summary Queensbridge Group Practice is a well-established NHS GP surgery in Hackney with approximately 10, 500 registered patients. We are a friendly, supportive, training practice that has a record of good performance against local and national requirements, as well as a committed multi-professional team. We currently use the Emis Web clinical...

  • PCN Care Coordinator

    3 months ago

    London, United Kingdom The Phoenix Practice Full time

    Job summary The ideal background for this role would include experience working within a GP surgery such as receptionist or administrator. However all other relevant experience will be considered. Main duties of the job The role will be instrumental in supporting theadministration and delivery of local enhanced services and other PCN...

  • Practice Administrator

    6 months ago

    London, United Kingdom Physit Full time

    **Start date**: ASAP**: Physit Physiotherapy was founded in 2012 with the aim to fill the growing demand for people to be treated at home due to their immobility following injury or surgery. Since then, we have been providing high quality care not only at people’s home, but in care homes and workplaces. We are looking for friendly, and professional...

  • General Practice Nursing Lead

    3 days ago

    London, Greater London, United Kingdom Queensbridge Group Practice Full time

    Job Title: General Practice Nursing LeadWe are seeking a skilled General Practice Nursing Lead to join our team at Queensbridge Group Practice in Hackney. As a high-performing and patient-oriented practice, we pride ourselves on providing exceptional care to our diverse patient community.The successful candidate will work as part of our Nursing team to...

  • Practice Administrator

    4 weeks ago

    London, Greater London, United Kingdom The Clinic Oakleigh Road Full time

    Job Title: AdministratorAt The Clinic Oakleigh Road, we are seeking an experienced Administrator to join our team. As an Administrator, you will play a vital role in supporting the practice in dealing with administrative duties and patient referral services.Key Responsibilities:Check and access the online Electronic Referral Service (ERS) Worklist portal...

  • Health Care Assistant

    6 months ago

    London, United Kingdom Queenswood Medical Practice Full time

    **Job summary** Do you have experience working in a GP surgery? Are you looking to progress in your current role? Our six partner GMS (General Medical Services) training practice has a list size of around 22,000 and provides patient services to a richly varied, multicultural population which includes families, students and professionals. The practice is...

  • Practice Administrator

    1 month ago

    London, Greater London, United Kingdom LIPS Healthcare Full time

    Job DescriptionLIPS Healthcare is a leading provider of private healthcare services, driven by a passion for excellence and innovation. We are seeking a highly skilled Practice Administrator to join our team at our brand-new state-of-the-art dental clinic.This is an exciting opportunity for someone with a creative mind to grow and market the practice in...

  • Practice Administrator

    6 months ago

    London, United Kingdom Highgate Group Practice Full time

    **Responsibilities**: - Manage the practice's operations. - Manage the practice's business offices, including communications with the staff., the billing department and external agencies. - Coordinate with the management team on business goals and initiatives. - Provide information that drives business initiatives, and identify opportunities for...

  • Practice Administrator

    6 months ago

    London, United Kingdom Highgate Group Practice Full time

    **Responsibilities**: - Manage the practice's operations. - Manage the practice's business offices, including communications with the staff., the billing department and external agencies. - Coordinate with the management team on business goals and initiatives. - Provide information that drives business initiatives, and identify opportunities for...

  • Practice Nurse

    6 days ago

    London, United Kingdom Squires Lane Medical Practice Full time

    Job summary Experienced, motivated Practice Nurse required for SquiresLane Medical Practice. We are a proudly independent and friendly Doctor surgery. Weare a dynamic team of doctors, practitioners, nurses and administrators. The Practice Nurse role is vital and varied and thesuccessful candidate would ideally be able to undertake a full range of...

  • Practice Administrator

    6 months ago

    London, United Kingdom Highgate Group Practice Full time

    **Responsibilities**: - Manage the practice's operations. - Manage the practice's business offices, including communications with the staff., the billing department and external agencies. - Coordinate with the management team on business goals and initiatives. - Provide information that drives business initiatives, and identify opportunities for...

  • Administrator

    5 months ago

    London, United Kingdom Practice Plus Group Full time

    **About The Role**: Are you looking for a new Full Time, Permanent position? Practice Plus Group provide the Out of Hours (OOH) service across South West London. The OOH service is an appointment based service that is accessed via the national NHS 111 service. Patients are assessed via the 111 team and if it’s clinically appropriate, they will get...

  • Administrator

    6 months ago

    London, United Kingdom Practice Plus Group Full time

    Are you looking for a new Full Time, Permanent position? Practice Plus Group provide the Out of Hours (OOH) service across South West London. The OOH service is an appointment based service that is accessed via the national NHS 111 service. Patients are assessed via the 111 team and if it’s clinically appropriate, they will get referred on to our OOH...

  • Practice Administration Director

    7 days ago

    London, Greater London, United Kingdom Elm Park Dental Surgery Full time

    Job OpportunityElm Park Dental Surgery is seeking a highly motivated and organized Practice Administration Director to lead our administrative team.The successful candidate will be responsible for overseeing the day-to-day administration of the practice, including managing staff, coordinating services, and maintaining accurate records.We offer a competitive...