French Customer Support

4 weeks ago

London, United Kingdom Euro London Full time

Job functions:
Speaking to both customers and clients to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
About the role:

- Use a positive personality and experience, not a script
- Assisting customers with their technical and software related problems
- Configuring and installing software over the phone at restaurant locations
- Provide outstanding service
- Know limitations and when to should ask for advice
- Own the resolution to the problem; don't leave the customer hanging
- Accurately and efficiently log all contacts in our CRM (Salesforce)
- Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback
About You:

- Fluent to a native level in: French
- Fluent level of English
- Open to work on weekends if need be
- Interpersonal skills, and passion for providing excellent customer service
- Strong communication skills: active listening, writing/typing, informal communication
- Restaurant/ Hospitality experience is an added bonus.
- At least one years experience providing customer support would be ideal - preferably in a software support environment
- Knowledge of current Microsoft Windows operating systems
- Knowledge of iOS and Apple Hardware
- Experience with the use of support desk tools like Salesforce, Communities, live chat would be great

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