Events Service Delivery Manager

3 weeks ago

City of London, United Kingdom Turner Wise Full time

About the role:
We are expanding our venue search team in London, and we are looking for a Service Delivery Manager. As an integral part of our venue search team, you will be responsible for providing operational ownership of key client relationships alongside mentoringand developing other team members delivering high quality end to end venue sourcing to our clients.

Do you have international venue sourcing, contracting, and negotiating expertise coupled with client relationship experience? Do you enjoy sharing your knowledge and expertise in supporting your fellow team colleagues or would like to have that in your nextrole?

Sound like you? Read on

As a Service Delivery Manager, you will:

- Deliver an innovative, quality, venue find service that consistently exceeds client’s expectations encompassing all MICE categories.
- Take operational ownership of key client relationships, collaborating with the Customer Experience Manager / Account Management, understanding the client objectives, their strategic requirements and leading and delivering exceptional levels of service toproactively secure robust partnerships.
- Provide an end-to-end venue sourcing service - including understanding and collaborating with the client to shape the brief, sourcing of suitable venues and locations, negotiation of rates and other contractual terms, creation of proposals and any pre-and post-event support.
- Mentor and support other team members, ensuring that client objectives and messages are managed clearly and proactively throughout.
- Proactively support on client review meetings, ensuring that all client objectives and service levels are understood and consistently met or exceeded. To be suitably qualified in all relevant systems, and processes in line with your client requirements.
- Work with the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.
- Continually develop excellent and venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars.

You’re good at:

- Proven UK and International Venue and Destination knowledge
- Excellent communication skills along with a calm, positive and collaborative approach
- Proven negotiating and contracting experience with external suppliers
- Significant experience of working within a customer facing support environment
- MS Office skills including Excel, you will also have experience of entering and extracting data from databases
- Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure with an ability and willingness, along with the ability to adapt to change

We will endeavour to get back to you withn 48 hours if you are successful

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