Service Delivery Manager
3 weeks ago
**Role**:Service Delivery Manager
**Location**: Remote / London / Hybrid
**Salary**: £60,000 + Benefits
We are looking to recruit an experienced Service Delivery Manager to join our Managed Service Provider team who will be based in the London Area. The successful Service Delivery Manager will be responsible for high level customer engagement, coordinatingproject and managed service deliverables and reporting on SLA's to clients.
**Role Responsibilities**:
- Oversee the day-to-day delivery of the company's managed services, ensuring timely and accurate service delivery
- Monitor and report on performance against agreed service level agreements
- Monitor and manage customer relationships, ensuring customer satisfaction is maintained
- Liaise with internal departments and external third parties to ensure service delivery is in line with customer expectations
- Lead and manage any customer escalations to ensure a swift resolution
- Develop and maintain a thorough understanding of customer needs and requirements
- Identify areas for improvement and cost savings
- Manage the service delivery budget
- Identify, manage, and mitigate risks to service delivery
- Adherence to Prince, Agile and ITIL standards
**Technical Skills Required**:
- Proven experience in a Service Delivery Manager role
- Excellent stakeholder management
- Ability to work well under pressure
- Excellent problem solving and analytical skills
- Good understanding of ITIL processes
- Experience of working in a Managed Service Provider environment
- Experience of working in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to motivate and lead a team
**Benefits for you**:
- Salary of around £60,000 (DOE)
- Remote Working Available / Hybrid if you want
- 25 Days annual lead + your birthday off + 8 days bank holiday
- Company pension scheme with generous contribution
- Death in service benefit
- Encouragement to learn & train in new areas, bonus structure for exam passes
- Company perk schemes
- Central London high-spec office space
**Keywords**: Service Delivery Manager, Managed Service Provider, ITIL, ServiceNow, Microsoft Office Suite, Customer Facing, London Area
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
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