Head of IT Service Delivery

2 weeks ago

City of London, United Kingdom Allen Lane Full time

Allen Lane are delighted to be supporting one of the UK’s largest charities in their search for a Head of IT Service Delivery as they embark upon a significant transformation programme.

The Head of IT Service Delivery is a new role, joining during a critical transitional year when the organisation are bringing control of the quality and provision of service delivery in-house.

This is an exciting opportunity for a customer focused, experienced, IT Customer Service and Delivery professional. You will be responsible for ensuring the organisations services are robust and resilient, managing service performance for customers and buildingstrong relationships across the organisation.

As the Head of IT Service Delivery, you will be responsible for:

- Building and developing the team that you will lead through the transition over the next 1-2 years to bring services in house, whilst increasing service quality and responsiveness,
- Owning the customer service journey and lifecycle, from engagement and communications with users/partners through to resolution of issues. You will be the go-to business partner for our key customers, initiating a new approach to business relationship management.
- Constantly seeking opportunities to support our users and enable the organisation to reach its audience as reliably and effectively as possible.
- Lead a continuous improvement culture, steadily increasing the maturity of all aspects of service delivery.
- Deliver a supplier management process which ensures that SLAs and performance are managed effectively and deliver full value for money.
- Budget management in order to deliver the most cost effective approach possible for the charity, balancing the maximum return on investment along with seeking new opportunities to support the organisation's strategic direction.

As the Head of IT Service Delivery you must have the following skills and experience:

- Excellent communication skills at all levels, with internal and external stakeholders.
- Extensive experience in IT roles particularly IT management and service delivery, including at least one large organisation (500/600 users)
- Direct experience of managing mostly remote teams with currently limited hybrid working.
- Delivery of meaningful reporting and planning information related to service delivery.
- Analytical skills to use operational and service data to inform our journey to service excellence, including sources such as KPis, team performance statistics, supplier SLAs.
- Broad understanding of IT infrastructure and technology components.
- Supplier management and engagement across a wide range of large, small, specialist and complex vendors.
- Strong knowledge and experience of deploying and improving IT Service Management principles and practices.
- Leadership and/or management of the deployment and improvement of ITSM tools.
- Resource and financial management (e.g. budgets, staffing, equipment, 3rd party suppliers).
- Formal qualification/training in a relevant IT discipline e.g. ITIL Practitioner, Service Desk Institute.

  • Head of Service Delivery

    6 days ago

    London, United Kingdom Ellis IT Full time

    Reporting to the CIO, the Head of Service Delivery is a key part of the MIS team. They will be responsible for all end user services, including the provision of hardware, end user software, enabling systems such as M365, MIS governance (ITIL) and all associated end user first and second line support services. Their primary focus is to ensure all staff can...

  • Head of Service Delivery

    1 week ago

    City of London, Greater London, United Kingdom Picture More Ltd Full time

    Head of IT Service Delivery Location - London (Hybrid) Are you ready to take on a leadership role in a globally recognized law firm? In this exciting Head of position at a top international law firm, you will be responsible for IT leadership, business engagement, customer service management, and IT services development. You will work closely with a...

  • Head of IT Service Delivery

    13 hours ago

    London, United Kingdom Understanding Recruitment Full time

    **Head of IT Service Delivery** An exciting opportunity has arisen for a Head of IT Service Delivery to join a fantastic charity based in London. As this charity grows, they are looking for someone who can head up the entire technical environment within the charity including Infrastructure,Network and dealing with 3rd party suppliers. This is an excellent...

  • Head of IT Service Delivery

    6 days ago

    London, United Kingdom Understanding Recruitment Full time

    An exciting opportunity has arisen for a Head of IT Service Delivery to join a fantastic charity based in London. As this charity grows, they are looking for someone who can head up the entire technical environment within the charity including Infrastructure, Network and dealing with 3rd party suppliers. This is an excellent opportunity for an ambitious...

  • Head of Service Delivery

    2 weeks ago

    London, United Kingdom Arcus Search Full time

    Job Description Head of Service Delivery Permanent - Hybrid - London Head of Service Delivery required with a leading Insurance client, who will foster a culture of ongoing improvement within the service delivery function, pinpointing avenues for service enhancement through feedback, performance metrics, and industry best practices. This is a newly...

  • Head of IT Service Delivery

    Found in: beBee S GB - 2 weeks ago

    London, United Kingdom Totum Partners Full time

    Head of IT Service Delivery All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Law Firm London - Hybrid We are recruiting on behalf of a global law firm requiring a new Head of IT Service Delivery based in London. The role will be accountable for all IT Service Delivery...

  • Head of IT Service Delivery

    Found in: beBee jobs GB - 2 weeks ago

    London, Greater London, United Kingdom Totum Partners Full time

    Head of IT Service Delivery All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Law Firm London - Hybrid We are recruiting on behalf of a global law firm requiring a new Head of IT Service Delivery based in London. The role will be accountable for all IT Service Delivery...

  • Head of IT Service Delivery

    Found in: Talent UK 2A C2 - 2 weeks ago

    London, United Kingdom Totum Partners Full time

    Head of IT Service Delivery Law Firm London - Hybrid We are recruiting on behalf of a global law firm requiring a new Head of IT Service Delivery based in London. The role will be accountable for all IT Service Delivery capabilities across global offices including excellent support to partners, delivering the firm's IT Training strategy and roadmaps for...

  • Head of IT Service Delivery

    Found in: beBee S GB - 1 week ago

    London, United Kingdom Dgh Recruitment Full time

    Head of IT Service Delivery - London/Hybrid - Permanent Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that...

  • Head of IT Service Delivery

    Found in: Talent UK 2A C2 - 2 weeks ago

    London, United Kingdom DGH Recruitment Full time

    Head of IT Service Delivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs.Part of the Global IT Leadership Team, and to work in close partnership with peers...

  • Head of IT Service Delivery

    Found in: Appcast UK C C2 - 2 weeks ago

    London Area, United Kingdom Totum Partners Full time

    Head of IT Service Delivery Law Firm London - Hybrid We are recruiting on behalf of a global law firm requiring a new Head of IT Service Delivery based in London. The role will be accountable for all IT Service Delivery capabilities across global offices including excellent support to partners, delivering the firm's IT Training strategy and roadmaps for...

  • Head of IT Service Delivery

    Found in: Appcast UK C2 - 2 weeks ago

    London Area, United Kingdom Totum Partners Full time

    Head of IT Service Delivery Law Firm London - Hybrid We are recruiting on behalf of a global law firm requiring a new Head of IT Service Delivery based in London. The role will be accountable for all IT Service Delivery capabilities across global offices including excellent support to partners, delivering the firm's IT Training strategy and roadmaps for...

  • Head of IT Service Delivery

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    London Area, United Kingdom Totum Partners Full time

    Head of IT Service Delivery Law Firm London - Hybrid We are recruiting on behalf of a global law firm requiring a new Head of IT Service Delivery based in London. The role will be accountable for all IT Service Delivery capabilities across global offices including excellent support to partners, delivering the firm's IT Training strategy and roadmaps for...

  • Head of IT Service Delivery

    Found in: Whatjobs ES C2 - 5 days ago

    London Area, United Kingdom Totum Partners Full time

    Head of IT Service Delivery Law Firm London - Hybrid We are recruiting on behalf of a global law firm requiring a new Head of IT Service Delivery based in London. The role will be accountable for all IT Service Delivery capabilities across global offices including excellent support to partners, delivering the firm's IT Training strategy and roadmaps...

  • Head of IT Service Delivery

    Found in: Appcast UK C C2 - 2 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    Head of IT Service Delivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs.Part of the Global IT Leadership Team, and to work in close partnership with peers...

  • Head of IT Service Delivery

    Found in: Appcast UK C2 - 2 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    Head of IT Service Delivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs.Part of the Global IT Leadership Team, and to work in close partnership with peers...

  • Head of IT Service Delivery

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    Head of IT Service Delivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs.Part of the Global IT Leadership Team, and to work in close partnership with peers...

  • Head of IT Service Delivery

    Found in: Whatjobs ES C2 - 5 days ago

    London Area, United Kingdom DGH Recruitment Full time

    Head of IT Service Delivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs. Part of the Global IT Leadership Team, and to work in close partnership with...

  • Head of It/head of Service Delivery

    1 week ago

    London, United Kingdom Henderson Scott Full time

    **IT Manager/Head of Service Delivery - Perm - London/Hyrbid** **What you'll be doing** - _ Furthering the vision for the direction and then delivery of our IT services offering, working with the CEO and Head of Operations to build a pathway to success._ - _ Overseeing the Service Desk Coordinator in the management and development of the IT Services Team,...

  • Content Delivery Manager

    2 weeks ago

    London, United Kingdom Confederation of Service Charities Full time

    Home / News / News / BFBS – TV Content Delivery Manager BFBS TV is an unrivalled mix of current UK entertainment and top-flight sport specially compiled for British Forces communities posted overseas. We work with major broadcasters, platform operators and rights owners at national and global level to deliver a unique service across multiple platforms on...