Head of Service Delivery

3 weeks ago


London, United Kingdom Arcus Search Full time

Job Description

Head of Service Delivery

Permanent - Hybrid - London

Head of Service Delivery required with a leading Insurance client, who will foster a culture of ongoing improvement within the service delivery function, pinpointing avenues for service enhancement through feedback, performance metrics, and industry best practices.

This is a newly created role, the organisation are going through a period of extensive IT Change and the new Head of Service Delivery will work alongside IT teams to transform the way the business receives the services.

Skills/Experience required:

  • Demonstrated experience in service delivery management roles or leadership positions within teams, preferably within an ITIL-oriented environment
  • Strong knowledge of IT service management principles, procedures, and optimal methodologies
  • Exceptional communication and interpersonal abilities, adept at effective collaboration with stakeholders across all organizational levels
  • Robust analytical and problem-solving proficiencies, leveraging data-driven decision-making to propel continuous improvement efforts
  • Strong experience with ServiceNow and CMBD
  • This is an opportunity to completely reshape Service Delivery as a whole within a growing organisation in London
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