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Accounts Receivable Process Co-ordinator

7 months ago

Manchester, United Kingdom HSS Hire Full time

We have an exciting opportunity for a Accounts Receivable Process Co-ordinator to join an integral part of the business in our Major / Key Accounts Team in the Finance Shared Service Centre on a Hybrid working model, in Manchester, Trafford Park working in a Hybrid way.

As Accounts Receivable Process Co-ordinator you will take responsibility for collecting outstanding debt from our partners that trade with HSS Hire. You will have your own portfolio of customers and will work towards maximising cash collections.

**Hybrid Working**

We are currently operating a hybrid working model, giving you that true work life balance, and you can discuss the detail of the working pattern options for this role with the hiring manager. Our head office in Trafford Park, Manchester, has all the modern facilities; collaborative break out areas, on-site café, on-site gym, and on-site parking

**What will you do?**
- You will contact customers regarding their outstanding debt
- Works within defined processes, liaising with operational teams as appropriate, to deliver effective and efficient support
- Provide high quality customer and stakeholder service that places that customer at the heart of all we do
- Ensures that up-to-date records are maintained of every enquiry, allowing others to accurately understand the status and historical activity
- Monitor and manage customer accounts to ensure timely and accurate payment of outstanding invoices
- Review and reconcile customer accounts
- Resolve billing discrepancies or disputes by investigating and coordinating with internal teams and customers
- Maintain accurate and up-to-date records of customer interactions, payment status, and collection efforts
- You will have the ability to identify potential problem accounts, recommending accounts to be halted
- Provide scheduled feedback on workload prioritisation to team management
- You will represent the company and our values of the business, remaining professional with all customers, potential customers, and other people you meet in the course of your work

**What do you bring?**
- You will have experience or an interest in a credit control / debt collection environment
- You will be able to work within a fast-paced team
- You will have excellent customer service skills and the ability to build rapport and relationships

**What do you get back?**

In line with our culture and values we Make it safe, Make it happen, Make it better and Make it together. So we promise that your career with us will be rewarding. Here are just some of the benefits you have access to when you join:

- Competitive salary with access to our group pension plan
- Holiday allowance of 20 days increased to 25 days when you hit 5 years of service and a Holiday Buy scheme giving you options to purchase an additional 5 days of leave
- Training and development - we have a dedicated learning and development team committed to offering you opportunity to progress your development with courses and a learning central platform. You will get the opportunity to continuously further your career
- Wellbeing and Healthcare support
- you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home. Our support includes Mental Health First Aiders and an Employee Assistance Programme which is free support 24/365. In addition to this we also offer a Healthcare Cash plan which means you can claim cashback on lots of different healthcare costs including prescription charges, dental check-ups, glasses, physiotherapy and even a massage
- FREE Hire from our core range, with 35% off for friends and family
- Inclusive and innovative culture and great recognition including Long Service Awards and an Annual Survey where you can have your say and contribute to how we continue to improve
- Discounts and cashback on our benefits site with a vast range of purchases including days out, restaurants, gym memberships, shopping, and lots more
- We also offer life assurance, provided at twice your basic annual salary, other flexible benefits you can choose through our benefits portal such as Critical Illness Cover, Cycle to Work, Financial Wellbeing support through salary finance and more

**Who are HSS?**

We are a market leading provider of tools, equipment and support services working with a huge range of industries across the UK and Ireland. In our business we can supply over 9,000 bits of equipment; we go above and beyond to meet our customer’s needs.

We’re innovative and pioneering. We’re curious and driven to support our customers by driving change in our industry - all powered by the latest technology. Over the last few years, we have invested heavily in new systems and tech, revolutionising the future. We were the first hire company to let our customers order online, and each year we’re adding in new tools and functionality that sets us apart.

We’re so proud of how far we have come, and we are not done yet

**We’r