Customer Support

2 weeks ago


Manchester, United Kingdom Johnson Controls Full time

At Johnson Controls, the customer support co-ordinator supports the retention team in maintaining and enhancing customer relationships. Working in a team with ongoing training and career opportunities, you will become a product and brand expert, building a rewarding future with a market-leading company in a secure, growing market.
Serve as the main contact for retentions-related admin tasks across communication channels.
Manage customer account updates, including cancellations and retentions.
Support internal processes and suggest efficiency improvements.
Promote our brand by providing accurate information on products, policies, and procedures.
Support Team Leader activities as needed.
Customer first” attitude, with excellent customer service and objection-handling skills.
~ Excellent interpersonal skills and workload management to achieve KPIs.

Familiarity with CBS/JDE/SMS/Salesforce is a plus.
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