B5 Patient Experience Involvement Officer

2 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
University Hospitals Birmingham NHS Foundation Trust are seeking a Patient Experience Involvement Officer to join the Patient Experience Team. The post holder will work collaboratively with patients, carers, members of the public, community groups and staff to achieve improvements in patient experience.

**Main duties, tasks & skills required**:
The post holder will support the Head of Patient Experience to enable effective public involvement; ensuring it is effectively targeted and delivered using relevant channels of engagement. They will organise patient involvement projects, co-production and events to ensure that patients, carers and the public are appropriately and meaningfully involved in service evaluation, accreditations and service re-design.

The post-holder will be responsible for the recruitment, induction, training and facilitation of our corporate patient groups; including monitoring the diversity of the groups and developing targeted recruitment to ensure the groups reflect the diversity of our population. They will also provide a high quality administrative service to the senior patient experience team leads where required.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Degree level qualification or

equivalent experience

**Experience**:
**Essential**:
Engaging and involving colleagues,

stakeholders and members of the

public.

Coordinating patient and public

involvement activities, including coproduction.

Managing projects within deadlines.

Secretarial/PA experience at a senior

level.

Organising and planning meetings

and events.

Taking comprehensive accurate

minutes.

Developing administrative processes

**Disclosure and Barring Service Check**:
**Certificate of Sponsorship**:

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