Departmental Administration Assistant

2 weeks ago


East Molesey, United Kingdom The Royal School of Needlework Full time

**Role Info**:
**Departmental Administration Assistant**
**Hampton Court Palace, KT8 / Hybrid Working**
**£20,000 - £25,000 Dependant on Experience**
**Plus Benefits inc Pension**
Full-Time, Monday - Friday, 9am - 5pm

Founded 1872.

Our Mission: To ensure the future of hand embroidery through teaching, practising and promoting the art and techniques of hand embroidery to the highest standard Tradition, quality and innovation.

**Who are we?**

The Royal School of Needlework is a renowned centre of excellence in the teaching and creation of hand embroidery. It offers Degree, Certificate, Diploma and day classes at its base in the iconic Hampton Court Palace and 7 other centres, four in the UK, two in Japan and one in North America.

Being 150 years old gives us a background and pedigree second to none, but we are also a dynamic and contemporary organisation with students coming from all over the world to study on our courses.

In addition to teaching, we run a Studio for têxtile conservation, restoration and new work for a range of clients from individual families to public bodies. We have a Collection and Archive of some 60,000 objects including embroideries, designs, photographs and documents which are used for student reference and public exhibitions. We also run tours to see our exhibitions and have a shop supplying stitch and RSN related products.

P.S. You might know us from our work for the Coronation of Their Majesties King Charles III and Queen Camilla. The Royal School of Needlework embroidered 9 pieces for the 2023 Coronation inc. The King’s Robe of State; The Queen’s Robe of Estate; The Anointing Screen; The Stole Royal and Girdle; The Chairs of Estate and The Chairs of State.

**The Departmental Administration Assistant role**:
As Departmental Administration Assistant, you will assist with operational support across the RSN, providing support in multiple areas from Certificates and Diplomas, Short Courses and International Summer School to Bespoke Classes, the School’s Engagement Programme and Tours.

This opportunity is based at the beautiful and timeless Hampton Court Palace. The RSN operates in three different areas of the palace, and you will need to be able to move between them all daily and moving supplies. You will have access to trolleys and you may be required to use the stairs on a daily basis.

**Key Responsibilities**:
+ Assisting the Certificate and Diploma Programme Managers in the administration of the course
+ Assisting with Schools Engagement Programme, including liaising with schools, checking and ordering supplies, and assembling kits for specific campaigns
+ Assisting with the annual RSN Sip & Stitch, a community engagement and fundraising event
+ Escorting visitors and guests from reception, including tour groups
+ Posting across RSN educational and school operations, including packing and mailing of kits, both nationally and internationally
+ Helping to set up classrooms for Short Courses and Bespoke Classes as well as other events including Tours
+ Managing stock levels and ordering as required
+ Attending off site events as required
+ Preparing beverages for students and visitors as and when required, including clearing of the area
+ Any other activities required by your line manager within the scope of this role

**About you**:
**Essential**:
+ Good customer service experience both written and verbal
+ Computer literate with proficiency in Microsoft Office packages
+ Ability to work on your own initiative with logical thinking
+ Excellent team player
+ Attention to detail
+ Ability to multitask
+ Enthusiastic

**Desirable**:
+ An interest in hand embroidery
+ Some experience of a CRM database
+ Experience of working in a busy office environment or equivalent
+ Experience of postal systems and packaging of goods
+ Experience of working on events (planning and operational)

Your Background / Previous Roles May Include:
Customer Service, Customer Support, Assistant, Team Assistant, Office Assistant, PA, Personal Assistant, EA, Executive Assistant, Administrator, Admin, Coordinator, Receptionist, Hospitality, Customer Service Assistant, Retail Assistant., Arts, Charity, Academia

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in East Molesey

Reference ID: 18188


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