Service Advisor

2 months ago


Liverpool, United Kingdom Stoneacre Motor Group Full time

_**About Us**_
- **Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups.**_
- **We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities.**_
- **We currently have over 2,700 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.**_

**The position - Service Advisor**

To be the main point of contact for customers requiring servicing or repair to their vehicles. Manage the flow of information between the workshop and the customer, whilst delivering excellent customer service at all times

**A competitive basic salary and OTE up to £32000**

Your basic salary will be supplemented by a target driven bonus scheme so you can further boost your earnings.

Support to develop your career through manufacturer training.

The chance to work on quality brands

**Benefits**:

- Attractive Salary
- Bonus Scheme
- 28 holidays (inc statutory bank holidays)
- Pension
- Modern and computerised equipment
- Job security from a growing business
- Overtime
- Staff Discounts
- On-site parking
- Annual Retention Bonus

**Key Responsibilities**:
To manage all customer interactions on behalf of the dealership

Identify service needs and requirements of the customer

Establish understanding and an agreement with the customer of the work required and agree time frames

Manage the handover and administration of customer vehicles

Explain the work carried out on vehicle, ensuring customers full understanding and authorisation

Manage any necessary liaison with department manager regarding customer dissatisfaction

Follow up in line with dealership procedures

Understand and follow brand service requirements

Maintain product knowledge on the full product range

Maintain relevant systems ensuring accuracy at all times

Accurately complete job cards and reports, including any descriptions of faults reported by the customer

Key Competencies:
Communication

Customer Focus

Relationship Building

Brand Alignment

**Experience**:
Previous experience within a Customer Service delivery role

Willing to attend manufacture training courses

Competent in ICT, Maths & English

Must have a minimum of 1 year service advisor experience

Preferred experience with RTC & Kerridge /ADP Systems

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person



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