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Bc Support Consultant/ Team Leader

3 months ago

Reading, United Kingdom Columbus UK Full time

**Job Title**: BC Support Consultant/ Team Leader

**Location**:Hybrid Remote

**Salary**: Negotiable (We aim to improve your current package)

**Bonus**:Personal and Company Performance

**Holiday**: 25 Days, Plus Bank Holidays (Increasing with Service)

**Medical Insurance**: Yes

**Hours**: Full time (36.5 hpw)

**Travel/Expenses**: Car is required expensed at 45p per mile from home address (excluding travel to your Assigned Office)

**Assigned Office**: Depending where you live your stated office will be Nottingham or Cambridge, but you can work from anywhere

**Business Central team, Gold Partner and Inner Circle**

The Business Central department work with organisations of all sizes from start-ups to multinationals, with a range of industries, and has been one of our fasting growing departments in the UK.

As a Microsoft Gold Partner for over 20 years, Columbus has access to a range of market-leading resources, training, and certifications. As well as a host of awards, Columbus has twice been named partner of the year by Microsoft.

As a Microsoft Inner Circle member, Columbus has been recognised as part of an elite category of partners. This honour is only awarded to the very best in the industry for thought leadership, innovation, and dedication, with Inner Circle partners representing only the Top 1% of the Microsoft ecosystem.

**The role of BC Support Consultant/ Team Leader**

As BC Support Consultant/ Team Leader you will be the go-to person for resolving complex customer inquiries and escalating issues within the team. You'll work closely with the UK BC Practice Director to drive the team's performance and identify growth.

You will focus on ensuring that our team follows our Operational Service Agreement (OSA) and has the necessary support and guidance to handle customer inquiries effectively. You'll be proactive in identifying and promoting potential commercial activities and committed to maintaining and improving your knowledge and skills.

**Travel and Hybrid **Working**

We have an environment that gives you the flexibility to achieve an effective work-life balance. To maintain our collaborative approach, all team meetings take place face-to-face in our offices wherever possible.

We continue to offer our customers onsite consultancy time if requested, so flexibility around UK travel and overnight stays is expected dependent on the project requirements. Onsite time is planned ahead of time, within 2-week blocks so you know well in advance where you will be working.

We ask that those in customer-facing roles aim to come into the office at least once a month, these visits are usually coordinated within each team - but you can work from a Columbus office regularly if you prefer, whichever suits you.

**About You (The Essentials)**
- Extensive experience working in a Dynamics 365 Business Central support role
- Curious, looking to challenge the status quo and improve
- Experience using help desk software and remote support tools
- Collaborates well with both internal and external colleagues
- Committed to personal development and becoming a Trusted Advisor in your field.

**What we can offer**

You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance.

As a Columbian you will get;
- 25 Days Annual Leave (Increasing with Service)
- Modern Airconditioned Office Space, with Free Parking and Breakout Areas, Pool, Darts, Table Football
- Casual Dress-code in our Offices
- Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More
- Access to Free Training Courses Delivered by Columbus Academy
- Free Microsoft Certifications and access to Microsoft Learn
- 2 Company Kick-off days per year.
- Personal Pension Plan
- Life Assurance x4 Salary
- Cycle-to-Work Scheme
- Flexi-phone upgrade scheme (if eligible)

Company Awards & Recognition
- Bi-annual Company Special Recognition Awards with prizes
- Give a thumbs up and an Amazon gift card through Columbus Cheers.
- Employee of the year and Employees Employee of the year.
- Long Service Awards

Employee Wellbeing Program
- Free fruit, Tea, Coffee and Cold Drinks
- Westfield Health (includes an Employee Assistance Lines),
- Mental health first aiders
- Suggestions Boxes

**Next Steps**

In the meantime, check us out on _Instagram_ or Linked**In**

STAY **CURIOUS**, **COLLABORATE**, BUILD **TRUST**, and DELIVER **CUSTOMER SUCCESS