Customer Service Advisor

3 weeks ago


SouthendonSea, United Kingdom Ventrica Full time

We are recruiting Customer Service Advisors to join our McCarthy Stone account on a permanent basis.

You will be expected to deliver exceptional service to customers making enquiries regarding retirement properties, via inbound/outbound calls and web lead channels. As part of your role you will be seeking to secure appointments with prospective home buyers.

You must have solid customer service experience, a background in working with vulnerable customers/clients and or the property industry would be advantageous but not essential.

In addition to a competitive salary you would also enjoy benefits including:

- Monday to Friday working week.
- Extensive training and development opportunities.
- 25 days holiday per year
- Employee benefits and discounts
- We love our planet, so after your probation we gift you a tree to grow in our Ventrica forest
- Employee assistance programme 24/7 with counselling sessions
- Monthly peer recognition and awards schemes by celebrating success every week with our shout outs
- Pension scheme
- Diversity Champions as part of our colleague community
- Menopause Champions who are trained and offer support
- All new parents receive a Baby Hamper
- Life assurance



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